Cinthya Candelaria
San Antonio
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Drury Inn & Suites
San Antonio
06.2025 - 11.2025
- Monitored visitor access control systems including issuing identification badges when necessary.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Responded to inquiries and room requests made online, by phone, and via email.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales
Americraft
San Antonio
08.2023 - 05.2024
- Created sales reports to analyze trends and maximize sales opportunities.
- Collaborated with outside sales representatives in order to increase sales volume.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Informed clients of current sales promotions to boost sales.
- Utilized effective sales strategies to meet monthly sales targets.
- Utilized sales tools and processes to promote effective sales initiatives.
- Created detailed reports outlining sales activity and forecasting future sales trends.
- Developed and implemented effective sales strategies to increase sales volume.
- Analyzed customer feedback to identify areas for improvement in our products or services.
Call Center Supervisor
Conduent
San Antonio
11.2017 - 07.2023
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Developed processes and systems to improve efficiency within the department.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Investigated difficult or complex inquiries from customers.
- Facilitated communication between departments to resolve problems quickly.
- Collaborated with other departments to develop solutions for customer needs.
- Assigned tasks to agents based on their skillset and availability.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Developed and monitored key performance indicators to assess team productivity.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
Education
High School Diploma -
Alamo Heights
San Antonio, TX05-2014
Skills
- Visitor access control
- Appointment scheduling
- Customer service
- Database management
- Call handling
- Problem solving
- Time management
- Team collaboration
- Professional communication
- Decision-making
- Customer assistance and interaction
Languages
English
Professional
French
Professional
Certification
- Personal Trainer
Timeline
Front Desk Receptionist
Drury Inn & Suites
06.2025 - 11.2025
Sales
Americraft
08.2023 - 05.2024
Call Center Supervisor
Conduent
11.2017 - 07.2023
High School Diploma -
Alamo Heights