Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cinthya Candelaria

San Antonio

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Drury Inn & Suites
San Antonio
06.2025 - 11.2025
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Assisted with scheduling appointments for clients and visitors.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales

Americraft
San Antonio
08.2023 - 05.2024
  • Created sales reports to analyze trends and maximize sales opportunities.
  • Collaborated with outside sales representatives in order to increase sales volume.
  • Forecasted product sales and achieved quarterly and annual sales objectives.
  • Informed clients of current sales promotions to boost sales.
  • Utilized effective sales strategies to meet monthly sales targets.
  • Utilized sales tools and processes to promote effective sales initiatives.
  • Created detailed reports outlining sales activity and forecasting future sales trends.
  • Developed and implemented effective sales strategies to increase sales volume.
  • Analyzed customer feedback to identify areas for improvement in our products or services.

Call Center Supervisor

Conduent
San Antonio
11.2017 - 07.2023
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.
  • Developed processes and systems to improve efficiency within the department.
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Investigated difficult or complex inquiries from customers.
  • Facilitated communication between departments to resolve problems quickly.
  • Collaborated with other departments to develop solutions for customer needs.
  • Assigned tasks to agents based on their skillset and availability.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Developed and monitored key performance indicators to assess team productivity.
  • Oversaw daily operations of call center team, ensuring adherence to performance standards.

Education

High School Diploma -

Alamo Heights
San Antonio, TX
05-2014

Skills

  • Visitor access control
  • Appointment scheduling
  • Customer service
  • Database management
  • Call handling
  • Problem solving
  • Time management
  • Team collaboration
  • Professional communication
  • Decision-making
  • Customer assistance and interaction

Languages

English
Professional
French
Professional

Certification

  • Personal Trainer

Timeline

Front Desk Receptionist

Drury Inn & Suites
06.2025 - 11.2025

Sales

Americraft
08.2023 - 05.2024

Call Center Supervisor

Conduent
11.2017 - 07.2023

High School Diploma -

Alamo Heights

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Cinthya Candelaria