Cinthya Castro Del Angel
Glen Burnie
Summary
Client-focused financial services professional with 8+ years of experience managing customer relationships, driving retention, and identifying growth opportunities in regulated environments. Proven ability to deliver proactive client engagement, resolve complex issues through cross-functional collaboration, and support revenue growth. Well-versed in compliance-driven, fintech-adjacent operations, and remote-ready client management.
Overview
11
11
years of professional experience
Work History
Relationship Banker
M&T Bank
Columbia
08.2023 - Current
- Manage a portfolio of consumer and small business clients, delivering proactive relationship management strategies that improve retention and deepen client engagement.
- Identify cross-sell opportunities through consultative discovery conversations, contributing to a 15% increase in successful client interactions and appointments.
- Conduct regular client financial reviews to ensure alignment with evolving goals and provide tailored recommendations.
- Partner cross-functionally with compliance, risk, and operations teams to resolve client issues efficiently while meeting regulatory requirements.
- Deliver bilingual financial education seminars for the Hispanic community, driving a 12% increase in new account adoption.
- Apply AML and KYC protocols to identify suspicious activity, preventing over $100K in potential losses and strengthening client trust.
Loan Specialist
OneMain Financial
Glen Burnie
01.2022 - 08.2023
- Served as the primary point of contact for clients throughout the loan lifecycle, ensuring timely communication and high satisfaction.
- Conducted in-depth needs assessments and financial wellness reviews to recommend customized financial solutions.
- Collaborated with risk, compliance, and legal teams to evaluate applications and mitigate portfolio risk.
- Managed multiple client priorities in a fast-paced environment while maintaining service quality and responsiveness.
- Identified and flagged fraudulent applications through document and credit analysis, protecting both clients and the organization.
Universal Banker
Capital One Bank
Annapolis
09.2014 - 06.2019
- Served as a primary point of contact for a high volume of consumer clients, delivering timely support and account solutions.
- Processed over 1,000 daily transactions with a strong focus on accuracy, compliance, and customer satisfaction.
- Built rapport through consultative conversations, identifying client needs and directing them to appropriate financial products.
- Collaborated with internal teams to resolve client issues, contributing to a 20% reduction in transaction errors.
- Maintained detailed documentation of client interactions using internal systems to ensure continuity of service.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration & Management - Leadership
Towson University
Towson, MDAssociate of Arts (A.A.) - Business Administration & Management - Leadership
Anne Arundel Community College
Arnold, MDSkills
- Client Relationship Management
- Account Growth
- Upsell Identification
- Cross-Sell Identification
- Client Performance Reviews
- Feedback Collection
- Stakeholder Communication
- Cross-Functional Collaboration
- Issue Resolution
- Escalation Management
- CRM Systems
- Microsoft Office Suite
- AML
- KYC
- Regulatory Compliance
- Data Analysis
- Reporting
Timeline
Relationship Banker
M&T Bank
08.2023 - Current
Loan Specialist
OneMain Financial
01.2022 - 08.2023
Universal Banker
Capital One Bank
09.2014 - 06.2019
Bachelor of Business Administration (B.B.A.) - Business Administration & Management - Leadership
Towson University
Associate of Arts (A.A.) - Business Administration & Management - Leadership
Anne Arundel Community College