Cinthya Cárcamo Rodriguez
Santa Ana,CR
Summary
- Proactive, always willing to go the extra mile.
- Constantly driven to learn more and solve problems efficiently.
- Always willing to share new ideas and best practices.
- Committed with work, responsible.
- Organized & punctual.
- Fully open to feedback and constantly improve as a person & professional.
- Used to working under pressure & individually.
- Determined to completing tasks in a timely manner.
- Willing to take on new challenges.
- Excellent people and communication skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Travel Counselor I
Carlson Wagonlit Travel
05.2022 - 12.2023
- Assist corporate employees to book travel to their needs, from candidates traveling to business international travel
- Planning the travel itinerary for clients and arranging flights, hotel reservations, car rentals, and trains accordingly with company policies
- Advise travelers on essential aspects of their trip plan
- This may include providing information on passports, visas, vaccinations, and trip cancellation policies
- Keeping accurate records of client bookings such as payments, travel dates, check-in, and check-out dates
- Handling any travel issues that arise, including flight or hotel cancellations, delays, conflicts, and refunds
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
Immigration Services Manager
Valortech Ltda.
07.2020 - 03.2022
- Learn United States immigration policies and procedures to assist detained immigrants to be released from immigration detention facilities
- Coordinate communication is established between bail bondsmen and the detainee's family
- Once the bail bondsmen process is completed and the detainee is released, we assist in providing transportation, meal, and accommodations until they arrive at their destination safely or are reunited with their families
- In charge of interviewing, training and onboarding new employees for their new rolls
- Monitor team members KPIs and performance through metrics data and calls
- Schedule weekly 1 on 1's with each team member to set goals to improve in areas of opportunities
- Perform weekly audits to ensure tasks are being successfully completed
- New process creation and implementation as well as ongoing process improvement
- Create team members key performance indicator and performance presentation to review with the upper management team
- Brainstorm ideas for contests and promotions in order to drive and maximize revenue
- Monitor team members hours to ensure that the team members are following their assigned schedule
- Create and ensure payroll document is accurate based on hours worked, sick leaves, vacations, and commissions prior to each payday
- Assist team members with inbound calls when volume dictates
Front Desk Manager
Hotel Quality Real San Jose
02.2019 - 03.2020
- Train, supervise, and support front desk staff
- Arrange scheduling according to hotel occupancy
- Ensure top-quality customer service
- Re-stock office supplies when running low
- Keep updated records of office expenses and costs
- Monitor all guest ratings and reviews with the front desk team to minimize errors and increase customer satisfaction
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
Revenue & Front Desk Manager
Hotel Barceló
02.2017 - 07.2018
- Create pricing structure by analyzing occupancy forecasts
- Conduct competition analysis
- Revenue forecasting reports
- Advertising promotions to increase revenue
- Train, supervise, and support office staff, including receptionists, security guards and bellboys
- Created shift schedules according to the hotel's occupancy
- Ensure top quality customer service
- Handle complaints and customers requests
- Ensure office is always fully stocked with the necessary supplies
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company's policies and security requirements are met
- Monitor all guest ratings and with the front desk team to minimize errors and increase customer satisfaction
General Manager / Marketing Manager
Hotel Punta Teonoste
04.2014 - 03.2016
- Manage and ensure revenue and guest satisfaction targets are met and exceeded
- Oversee the operations functions of the hotel
- Developing improvement actions, carry out costs savings
- Supervise and lead all departments ( Accounting, billing, marketing, HHRR, Front desk, maintenance)
- Schedule regular visits to sales forces like tour operators
- Act as a final decision maker in hiring a key staff member
- In charge of payroll
Head of Billing & Collection Department
International Systems Integration
08.2011 - 03.2014
- Monthly issuance of invoices
- Credit Background check for new clients
- Oversee and streamline billing and collections processes
- Month-end closing of the billing group information
- Special program/billing planning and implementation
- Perform strategic planning and priority setting for a billing department
- Keep records of office expenses and costs
- Work directly with accounting department
Administrative Assistant
International Systems integration
11.2009 - 08.2011
Education
Business & Tourism Management -
Universidad Americana UAM
Postgraduate Studies - Financial Analysis
Universidad Americana UAM
English as a second language - undefined
Ave Maria Language Institute
Skills
- CRM
- Task Management Tools
- Jira
- Microsoft Windows
- OTA
- Channel Manager Program
- SiteMinder
- Microsoft Office
- Excel
- Word
- PowerPoint
- People Management
- Strong Leadership Skills
- Encourage Team Effort & Unity
- Travel industry experience
- Adaptability
- Effective Time Management
- Fast Learner
- Online Sales
- Recruitment
- Online Travel Agency Management
Excellent customer service
Personal Information
- Place of Birth: Rivas, Nicaragua
- Date of Birth: 07/10/90
- Nationality: Nicaraguan
Timeline
Travel Counselor I
Carlson Wagonlit Travel
05.2022 - 12.2023
Immigration Services Manager
Valortech Ltda.
07.2020 - 03.2022
Front Desk Manager
Hotel Quality Real San Jose
02.2019 - 03.2020
Revenue & Front Desk Manager
Hotel Barceló
02.2017 - 07.2018
General Manager / Marketing Manager
Hotel Punta Teonoste
04.2014 - 03.2016
Head of Billing & Collection Department
International Systems Integration
08.2011 - 03.2014
Administrative Assistant
International Systems integration
11.2009 - 08.2011
Postgraduate Studies - Financial Analysis
Universidad Americana UAM
English as a second language - undefined
Ave Maria Language Institute
Business & Tourism Management -
Universidad Americana UAM
Similar Profiles
MARK URICKMARK URICK
Senior Corporate Travel Consultant at Carlson Wagonlit TravelSenior Corporate Travel Consultant at Carlson Wagonlit Travel
Sarder Hasanul BannaSarder Hasanul Banna
Senior Travel Consultant / Head of Travel Desk at British American Tobacco Bangladesh (on behalf of Carlson Wagonlit Travel BD)Senior Travel Consultant / Head of Travel Desk at British American Tobacco Bangladesh (on behalf of Carlson Wagonlit Travel BD)
Anthony MaxwellAnthony Maxwell
Senior Technical Business Analyst at CWT (formerly Carlson Wagonlit Travel)Senior Technical Business Analyst at CWT (formerly Carlson Wagonlit Travel)
Dyan Kay FabonanDyan Kay Fabonan
Senior Travel Agent at Carlson Wagonlit TravelSenior Travel Agent at Carlson Wagonlit Travel
Oscar Andres Saborio MunozOscar Andres Saborio Munoz
Senior Cloud Developer at Intel CorporationSenior Cloud Developer at Intel Corporation