Cinthya Dominguez

• Admitting Rep Lead
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Accurately inputted patient and insurance information into company's computer system using [Software].
• Imaged and scanned patient and registration documentation into electronic patient records.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
• Gathered demographic and insurance information to register patients for medical appointments.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
• Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
• Scheduled [Number]+ daily appointments using computerized calendars.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Resolved customer complaints using established follow-up procedures.
• Delivered support to medical staff in completion of patient paperwork.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Answered incoming calls, scheduled appointments and filed medical records.
• Responded to inquiries by directing calls to appropriate personnel.

• Maintain high standards of customer service during high volume, fast-paced operations
• Communicate clearly and positively with coworkers and management
• Mastered point-of-service (POS) computer system for order taking
• Handle currency and credit/debit transactions quickly and accurately
• Built loyal clientele through friendly interactions and consistent appreciation
• Resolve complaints promptly and professionally
• Took initiative to find extra tasks when scheduled duties were completed
• Maintain a clean and safe work environment following all health and safety regulations