Cinthya Gonzalez
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Assistant Teacher
Bright Horizons
New York, New York
12.2023 - Current
- Provided a safe environment for children by monitoring their play activities and intervening when needed.
- Engaged with children through conversation and positive reinforcement to promote language development.
- Maintained daily records of attendance and lesson plans for each child's individual progress.
- Read stories aloud to help develop literacy skills in young children.
- Supported parents by providing information about their child's development milestones.
- Coordinated with other teachers to ensure consistency in teaching methods across classrooms.
- Helped prepare nutritious snacks for the students during snack time.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Front Desk Agent
Redford Hotel
New York, New York
03.2023 - 06.2023
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Greeted customers in a professional and friendly manner.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Kept accurate records of guest transactions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Customer Service Supervisor
Home Depot
The Bronx, NY
03.2018 - 02.2023
- Managed office phone by checking voicemails returning calls
- Resolve customer complaints via phone, email
- Assist with placement of orders, refunds, exchange
- Leading a team.
- Retrieved faxes and uploaded documents
- Scheduled deliveries for customers
- Called customers to confirm delivery
- Delivered high-quality administrative and customer service to sustain work flow
- Followed hazard control procedures to protect customers and staff.
- Managed files and perform other clerical duties for office staff
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Maintained accurate records of customer interactions for future reference.
Teacher Assistant
NYL Gramercy
09.2010 - 03.2018
- Assist with placement of orders, refunds, or exchanges
- Involved in all aspects of academic development
- Used ABA techniques and other behavioral interventions.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Education
Psychology
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Communication
- Time Management
- Organization
- Leadership
- Problem Solving
- Critical Thinking
- Technology
- Team Building and Leadership
- Call Center Operations
- Appointment Setting
- Telephone Etiquette
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Teacher
Bright Horizons
12.2023 - Current
Front Desk Agent
Redford Hotel
03.2023 - 06.2023
Customer Service Supervisor
Home Depot
03.2018 - 02.2023
Teacher Assistant
NYL Gramercy
09.2010 - 03.2018
Psychology
Borough of Manhattan Community College of The City University of New York
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