Cinthya Lopez
South Gate,CA
Summary
Detail-oriented and bilingual (English/Spanish) professional with over 10 years of experience in customer service, banking, collections, and accounting. Skilled in accounts payable/receivable, payroll processing, and financial recordkeeping. Proven ability to meet sales goals, resolve conflicts, and maintain strong client relationships. Adept at using financial systems and office software to support efficient business operations. Self-motivated team player with excellent communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Accounting & Collections Specialist
Novatex International
02.2022 - Current
- Processed accounts payable and receivable, ensuring accuracy in billing and timely payment collection.
- Administered payroll operations, including timecard verification, paycheck distribution, and tax reporting.
- Sent monthly statements and daily invoices; maintained organized records of all transactions.
- Contacted clients regarding overdue accounts and developed personalized repayment plans.
- Created financial reports on collections and account statuses to inform business strategy.
Relationship Banker I / Customer Service Representative
Farmers and Merchants Bank
10.2021 - 01.2022
- Advised clients on bank products and services; opened new accounts and processed applications.
- Performed administrative tasks and managed daily customer interactions.
- Conducted outbound calls to build relationships and exceed sales goals.
- Collaborated with management to implement service improvements and drive customer satisfaction.
Relationship Banker / Customer Service Representative
Bank of America
02.2018 - 09.2021
- Provided account services including deposits, loan payments, check cashing, and withdrawals.
- Maintained accuracy in cash handling and ledger balancing.
- Opened accounts, processed loans, and assisted with overrides and lobby operations.
- Made 60+ client calls weekly to support customer outreach and sales targets.
- Achieved or exceeded quarterly business performance goals.
Customer Sales Representative
May Queen Inc.
01.2014 - 02.2018
- Delivered high-quality bilingual customer service in fast-paced retail environment.
- Managed inbound calls, assisted clients with product inquiries and sales.
- Trained and motivated team members; authorized transactions and processed refunds.
- Maintained sales goals through relationship building and effective product promotion.
Customer Service Representative
De Well Logistics
08.2012 - 11.2013
- Supported distribution operations including documentation and freight routing.
- Managed customer communications and assisted with invoicing and collections.
- Maintained inventory and records using logistics software (DaVinci/Wolin).
Customer Service Associate
Subway
02.2009 - 11.2011
- Handled food preparation and customer transactions.
- Maintained cleanliness and quality standards; received food safety certification.
Education
General Education Coursework - undefined
East Los Angeles College
Monterey Park, CA01.2014
High School Diploma - undefined
Bell High School
Bell, CA06.2011
Skills
- Accounts Payable & Receivable
- Payroll Processing
- Banking Operations
- Customer Service & Sales
- Collections & Credit Management
- Cash Handling & Ledger Balancing
- Microsoft Office Suite (Excel, Word)
- Conflict Resolution & Negotiation
Languages
Spanish
Professional Working
Timeline
Accounting & Collections Specialist
Novatex International
02.2022 - Current
Relationship Banker I / Customer Service Representative
Farmers and Merchants Bank
10.2021 - 01.2022
Relationship Banker / Customer Service Representative
Bank of America
02.2018 - 09.2021
Customer Sales Representative
May Queen Inc.
01.2014 - 02.2018
Customer Service Representative
De Well Logistics
08.2012 - 11.2013
Customer Service Associate
Subway
02.2009 - 11.2011
General Education Coursework - undefined
East Los Angeles College
High School Diploma - undefined
Bell High School
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