Cinthya Lopez Alvarez
Miami,FL
Summary
Dynamic CAM-licensed professional with extensive experience in customer service, hospitality, and front desk operations within residential communities. Proven ability to deliver exceptional administrative support, enhance resident communications, ensure compliance, and generate insightful reports. Eager to advance a career in property management by utilizing strong operational knowledge and organizational skills in an Administrative Assistant role. Committed to fostering positive relationships and contributing to the overall success of property management teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk
KWPMC
03.2025 - Current
- Serve as primary point of contact for residents, guests, and staff, providing professional, high-quality customer service in a fast-paced residential community.
- Manage high-volume phone calls; respond to resident inquiries and route requests efficiently.
- Monitor property access and enforce security protocols to ensure resident safety and policy compliance.
- Document and report violations, incidents, maintenance issues, and irregularities to management daily.
- Coordinate with administrative staff to track maintenance needs, resolve issues, and maintain accurate records.
- CAM License holder, applying knowledge of property management regulations and compliance procedures.
- Recognized as Employee of the Month for exceptional performance, professionalism, and dedication.
Guest Experience Agent
East Miami, Swire Hotels
12.2022 - 11.2024
- Delivered exceptional service as the primary point of contact for guests during check-ins, check-outs, and throughout their stay.
- Managed diverse guest interactions, including email correspondence, payment processing, complaint resolution, and phone inquiries, ensuring satisfaction at every touchpoint.
- Ranked as a top performer within the department, recognized for exceptional customer satisfaction, and sales results.
- Developed and executed effective upselling strategies, driving revenue growth, and enhancing guest experiences.
- Nominated for the Legends Award in both 2023 and 2024, highlighting dedication to excellence and team contributions.
- Trained and mentored 15 new hires, fostering a culture of outstanding service and professionalism.
- Partnered with hotel departments to resolve guest concerns efficiently, ensuring a seamless and memorable stay.
Housekeeping Supervisor
AC - Element Miami Brickell
03.2022 - 11.2022
- Transitioned successfully into hospitality, assuming the Housekeeping Supervisor role with no prior experience.
- Acted as Manager on Duty, overseeing hotel operations, and leading a team of 40 associates in a 264-room dual hotel.
- Utilized the Lightspeed system to optimize task assignment, improving workflow and productivity.
- Conducted room inspections to maintain Marriott's cleanliness standards, and ensure high guest satisfaction.
- Specialized in preparing rooms for VIP guests, delivering exceptional service, and attention to detail.
- Collaborated with the maintenance and front desk teams to address guest needs promptly.
- Provided training and mentorship, fostering a positive work environment, and maximizing performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Founder & Owner
AC Prints - Gift Shop
10.2019 - 08.2021
- Conceptualized, launched, and grew AC Prints, a personalized gift shop, showcasing entrepreneurial vision, and strategic management skills.
- Designed and sold customized products tailored to individual preferences, building a loyal customer base.
- Implemented marketing strategies to attract customers and promote the business.
- Managed day-to-day operations, including inventory, customer service, and financial tracking, ensuring seamless business functionality.
- Cultivated relationships with suppliers to secure high-quality materials, and timely delivery of products.
- Adapted to COVID-19 challenges by transitioning to an online platform, and innovating sales strategies via WhatsApp Business.
- Maintained resilience by monitoring trends and adjusting product offerings, ensuring sustained growth.
University Professor
Industrial Engineering Department
09.2015 - 06.2019
- Conducted research and contributed to academia through participation in conferences, seminars, and workshops within industrial engineering.
- Instructed undergraduate students in various courses, fostering a dynamic learning environment, and facilitating student success.
- Delivered engaging presentations on Quality Management and Processes, effectively communicating complex concepts.
- Co-authored articles published in industry journals contribute to thought leadership in Industrial Engineering.
- Completed a three-month research scholarship internship at the University of Valencia, Spain, enhancing my technical and scientific knowledge.
Education
Bachelor of Science - Industrial Engineering
Universidad De Matanzas
Cuba07.2015
Skills
- Exceptional customer service and communication skills
- Problem solving and complaint resolution
- Upselling and cross-selling expertise
- Team training and mentorship
- Multitasking and adaptability in dynamic environments
- Proficiency in systems such as HMS, Amadeus, Lightspeed, and Microsoft Office Suite
Certification
CAM License
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk
KWPMC
03.2025 - Current
Guest Experience Agent
East Miami, Swire Hotels
12.2022 - 11.2024
Housekeeping Supervisor
AC - Element Miami Brickell
03.2022 - 11.2022
Founder & Owner
AC Prints - Gift Shop
10.2019 - 08.2021
University Professor
Industrial Engineering Department
09.2015 - 06.2019
Bachelor of Science - Industrial Engineering
Universidad De Matanzas