Cinthya Rivera
Cape Coral,FL
Summary
High level Assistant Manager with proven expertise in operations management and customer relations at Dunkin. Excelled in staff supervision and employee engagement, driving team motivation and customer satisfaction. Continuing to demonstrate a keen ability to meet employer-desired skills. Achieved notable improvements in staff productivity and operational efficiency. Great relations and motivation with team on a daily basis.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dunkin
04.2021 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Co-Manager
Little Caesars
12.2018 - 02.2021
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2019
Skills
- Employee Scheduling
- Task Delegation
- Product and service knowledge
- Operations Management
- Customer Relations
- Sales Growth
- Staff Supervision
- Orientating and training
- Employee engagement
- Customer service and satisfaction
- Team motivation
- Money Handling
- Staff Management
Timeline
Assistant Manager
Dunkin
04.2021 - Current
Co-Manager
Little Caesars
12.2018 - 02.2021
High School Diploma -
Ida S. Baker High School
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