Cinthya Rondon
Casselberry,USA
Summary
Detail-oriented and organized professional with experience in managing high-volume phone inquiries, customer interactions, cash handling, and administrative support. Strong communication, multitasking and problem-solving skills with the ability to manage phone inquiries, scheduling, and sensitive information.
Overview
2
2
years of professional experience
Work History
Cash Office Administrator
Lowe's Home Improvement
Fern Park, FL
05.2025 - Current
- Managed daily cash office operations, including counting, verifying, and reconciling cash drawers, safes, and registers.
- Prepared and processed bank deposits.
- Identified, researched, and resolved cash discrepancies.
- Maintained detailed and organized financial records and reports.
- Followed security protocols when handling large amounts of cash.
Customer Service Associate/Supervisor
Lowe's Home Improvement
Fern Park, FL
04.2024 - Current
- Assisted customers with returns, exchanges, and order-related concerns.
- Answered and managed a high volume of incoming phone calls regarding orders, deliveries, and customer issues.
- Resolved customer concerns both in person and over the phone.
- Collaborated with team members to manage high-traffic periods efficiently.
- Training and ensuring cashiers follow company policies.
- Addressing customer complaints and resolving issues at the checkout.
- Ensuring the front-end area is clean, organized, and safe.
- Handled cash, credit/debit, returns, refunds, and store credit transactions.
Education
Associate of Science - Radiography
Valencia College
High School Diploma -
Lake Howell High School
05.2022
Skills
- Customer service & conflict resolution
- Strong phone communication & call handling
- Multitasking in fast-paced environments
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Adaptability & flexibility
- Organization & record keeping
- Leadership
- Bilingual (English/Spanish)
- Cash handling
- Financial accuracy & reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cash Office Administrator
Lowe's Home Improvement
05.2025 - Current
Customer Service Associate/Supervisor
Lowe's Home Improvement
04.2024 - Current
Associate of Science - Radiography
Valencia College
High School Diploma -
Lake Howell High School