Cinthya Serna
Phoenix,AZ
Summary
Productive Assistant Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Assistant Office Manager
Phoenix Elementary School District 1
07.2022 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Completed weekly payroll for 47 employees.
- Assisted in the planning and execution of special school events such as fundraisers, parent-teacher conferences, and field trips.
- Enhanced communication between parents, teachers, and administrators through effective scheduling of meetings and events.
- Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
- Collaborated effectively with school administration team to ensure smooth daily operations in the main office area.
- Monitored front areas so that questions could be promptly addressed.
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
- Ensured timely distribution of important announcements to staff members through email or printed memos.
- Facilitated communication among staff members by managing phone calls, distributing mail, and updating bulletin boards regularly.
Summer School Instruction Assistant
Phoenix Elementary School District 1
06.2022 - 06.2022
- Assisted lead teachers in developing effective curriculum for improved student retention and understanding.
- Managed classroom materials efficiently, ensuring all resources were readily available for daily instruction.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Mentored and tutored individual students needing additional help.
Special Education Assistant
Heard Elementary
08.2014 - 05.2022
- Supported special education students in mainstream classrooms, fostering inclusive learning environments.
- Facilitated small group instruction and provided one-on-one support to enhance academic performance.
- Administered reading assessments using AIMSweb to track student progress.
- Collaborated with teachers to manage grading and prepare instructional materials efficiently.
- Supported translation efforts for IEP meetings, phone calls, documents, and parent-teacher conferences
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Established rapport with students, using positive reinforcement and genuine empathy to build trust and encourage open communication.
- Supported teacher in development of individual learning strategies.
- Oversaw class of students in absence of instructor.
- Worked with students to promote learning and pro-social development.
Instructional Assistant
Richard E. Miller
08.2013 - 05.2014
- Assisted K-5 students with math, reading, and writing skills.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Maintained safety and security by overseeing students in recess environments.
Summer School Teacher
Richard E. Miller Elementary
06.2013 - 06.2013
- Delivered math lessons to second graders, enhancing foundational skills.
- Assisted students with 'Read Well' program to strengthen reading abilities.
Instructional Assistant
Richard E. Miller Elementary
04.2013 - 05.2013
- Provided assistance to teachers in managing student needs.
- Delivered math lessons to enhance student understanding.
- Facilitated reading sessions for students to promote literacy skills.
- Produced copies of instructional materials for teacher use.
Education
Elementary Education -
Ottawa University
01.2016
Associates in Arts -
Phoenix College
05.2014
Navajo Technical College
12.2011
High School Diploma -
Carl Hayden High School
01.2009
ACE Program
01.2009
Skills
- Customer service
- Office administration
- Document preparation
- Scheduling appointments
- Google drive
- Payroll processing
- Task delegation
- Administrative support
- Office management software
- Organizational skills
- Clerical support
- Phone and email etiquette
- Documentation and recordkeeping
- Microsoft office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Office Manager
Phoenix Elementary School District 1
07.2022 - Current
Summer School Instruction Assistant
Phoenix Elementary School District 1
06.2022 - 06.2022
Special Education Assistant
Heard Elementary
08.2014 - 05.2022
Instructional Assistant
Richard E. Miller
08.2013 - 05.2014
Summer School Teacher
Richard E. Miller Elementary
06.2013 - 06.2013
Instructional Assistant
Richard E. Miller Elementary
04.2013 - 05.2013
Navajo Technical College
High School Diploma -
Carl Hayden High School
ACE Program
Elementary Education -
Ottawa University
Associates in Arts -
Phoenix College
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