Cynthia Wilson
Carmel,IN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Service Merchandiser
Hallmark
12.2024 - Current
- Enhanced product visibility through strategic placement and attractive displays, boosting sales.
- Maintained clean and organized store environments, creating welcoming spaces for shoppers.
- Streamlined processes by implementing effective organization systems for backroom storage areas.
- Regularly updated planograms to keep product displays fresh, appealing, and in line with seasonal trends.
Independent Consultant
Independent Contract With Liveops
10.2024 - Current
- Handled confidential customer business and operational information.
- Managing calls with providers and billing facility in reviewing claims status and appeals.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matt
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
Cruise and Tour Travel Consultant
American Express
06.2022 - 06.2024
- Facilitate memorable travel experiences by expertly managing new bookings and servicing existing travel arrangements
- Organized memorable travel experience serving platinum member with 3.5k sales annually in booking air, cruises, and tour travel arrangement for families, events, and business travelers.
- Conduct consultations to understand customer preferences and craft a personalized travel itinerary.
- Built strong relationships with clients through exceptional communication and personalized service.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Travel Consultant/Certified Travel Agent
World Travel Holdings
10.2014 - 06.2022
- Generated annual sales exceeding $1.3 million by effectively promoting and selling travel packages, cruises, air, rental cars, and tours.
- Managed relationships with over 25 leading brands, ensuring a thorough understanding of all product offerings and promotions.
- Built and sustained strong client relationships, working closely with clients to understand unique needs and meet specific travel desires.
- Demonstrated expert knowledge of global travel destinations, resorts, cruise lines, and excursion options to provide informed recommendations and personalized travel experiences
- Recognized for outstanding customer service, resolving inquiries and issues promptly to guarantee a seamless travel journey and foster long-term client loyalty
Single Point of Contact/Underwriting Support
NationStar Mortgage (formerly Aurora Bank)
11.2009 - 01.2014
- Developed strong relationships with clients, fostering an environment conducive to successful payment arrangements and resolutions.
- Maintained compliance with federal regulations and industry standards throughout the collections process.
- Managed a portfolio of 150 days delinquency effectively minimizing risk and maximizing recovery with results.
- Counseled customers and third parties on account delinquency, conducting thorough financial analyses to identify hardships and recommend viable solutions
- Skilled at working independently and collaboratively in a team environment.
- Facilitated loan applications and collaborated closely with underwriters to ensure timely and accurate processing, maintaining adherence to regulatory and company guidelines
- Expertise in foreclosure postponements and adherence to investor guidelines for reinstatements, forbearance, modifications, and foreclosures
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree) - Business Administration
Ivy Tech Community College
Indianapolis, INSome College (No Degree) - Marketing
BALL STATE UNIVERSITY
Muncie, INSkills
- Effective Organization
- Effective Complaint Resolution
- Client education
- Client Relations
- Policy Analysis
- Expertise in Travel Sector
- Hotel accommodations
- Strong communication skills
- Microsoft office
- Claims Assessment Expertise
- Effective Time Management
- Analytical Problem-Solving
- Teamwork
- Customer service
- Problem-solving
- Teamwork and collaboration
Timeline
Service Merchandiser
Hallmark
12.2024 - Current
Independent Consultant
Independent Contract With Liveops
10.2024 - Current
Cruise and Tour Travel Consultant
American Express
06.2022 - 06.2024
Travel Consultant/Certified Travel Agent
World Travel Holdings
10.2014 - 06.2022
Single Point of Contact/Underwriting Support
NationStar Mortgage (formerly Aurora Bank)
11.2009 - 01.2014
Some College (No Degree) - Business Administration
Ivy Tech Community College
Some College (No Degree) - Marketing
BALL STATE UNIVERSITY
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