Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cinthya Liliana Ramirez

OR

Summary

Discreet and detail-oriented administrative assistant with a demonstrated success in driving complex and time sensitive administrative workflow to successful completion. Possessing excellent communication skills and ability to think both critically and creatively, which will ensure successful support of the administrative operations. Seeking to leverage my experiences in administrative support to contribute to the long-term success of the organization.

Overview

11
11
years of professional experience

Work History

Housing Resource Center Associate

Columbia Cascade Housing Corp.
09.2023 - Current
  • Determines client and unit eligibility for programs, home inspections, direct contact with homeowner, track project timelines and deadlines, answers questions about programs / resources / assistance available, monitor construction of contractors, assist with completing various applications and forms (40%)
  • Administrative support including but not limited to; entering client data into databases, maintains records of services provided, makes copies and prepares information packets for homebuyers, follow up contact with clients as needed to track progress, assists in the preparation and submission of various documents and reports, maintains client files and administrative files for the Center (35%)
  • Program integration modeling positive, solution-focused approach to problem solving and take the initiative in dealing with issues, especially interpersonal conflicts or misunderstandings, in a positive manner with the goal of resolving the problems quickly. Responsible for scheduling, displaying information, promoting, and assisting in marketing homeownership and housing resource programs. (20%)
  • Organized workshops and training sessions focused on budgeting techniques and credit repair strategies, empowering clients towards long-term financial stability.
  • Provided ongoing case management support, including regular follow-up appointments and progress monitoring, leading to positive outcomes for clients in need of stable housing solutions.

Administrative Assistant/Crisis Line/Advocate

Haven From Domestic Violence
11.2019 - 08.2023
  • Maintain the highest level of confidentiality and discretion when working with sensitive/confidential information and/or with participants.
  • Gather mail daily from physical address, date stamp and sort appropriately; notify appropriate staff of participant mail.
  • Receive, organize and work with Volunteer & Events Coordinator to determine appropriate distribution of donations as soon as they arrive.
  • Support with other administrative duties; including database reporting, donor database, clerical support that may include mailing, scanning, faxing, copying, and/or support with timesheets.
  • Take notes during daily morning huddle and monthly staff meetings; keep inventory on the Google Drive.
  • Support the HAVEN team when appropriate with documents, correspondence, reports, drafts, memos and/or emails.
  • Coordinate coverage for front desk any/all the times when AA is scheduled out of the office, taking breaks, trainings, etc.
  • Track dailies for timesheets accurately and appropriately.
  • Ability to use initiative and complete job duties independently in new as well as in everyday situations.
  • Work productively while providing quality work, with final docs free of errors or mistakes.
  • Ability to acquire on-going knowledge regarding resources commonly available to survivors in the area.
  • Cultural agility to effectively advocate for and work with diverse individuals regardless of race, ethnicity, socio-economic status, age, ability, gender identity, sexual orientation, religious affiliation, citizenship status, or any other characteristic protected under applicable federal and state.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
  • Managed heavy caseload using well-developed time management, organizational and task prioritization skills.

Universal Banker I

Bank of the West
01.2019 - 11.2019
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Identify the needs of new and existing customers and offer appropriate services currently available
  • Open accounts for new customers and prepare new account paperwork, applications and request the required identification

Medical Receptionist

One Community Health
05.2017 - 10.2018
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Greet and attend to patients in person and over the phone
  • Maintain confidentiality of all doctor, staff and patient information
  • Process payments from patients for co-pays and uninsured visits
  • Provide patients with support and guidance as needed
  • Helped patients complete necessary medical forms and documentation.

Teller II

Us Bank
04.2016 - 05.2017
  • Collected member loan payments
  • Maintained friendly and professional customer interactions
  • Knowledge of proper cash handling procedures
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
  • Maintains customer confidence and protects bank operations by keeping information confidential

Teller

Wells Fargo
04.2013 - 12.2015
  • Promoted products or services to each customer to consistently achieve sales targets
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Processed exchange and foreign currency
  • Sold cashier's checks, traveler's checks and money orders

Education

Diploma -

The Dalles Wahtonka High School
The Dalles, OR

Skills

  • Epic Systems
  • Bilingual Spanish/English
  • Office administration
  • Sales strategy
  • Patient privacy
  • Insurance verification
  • Judgment and Decision Making
  • Inventory Oversight
  • Microsoft Office
  • Problem Solving
  • Document Sorting
  • Collaboration and Teamwork
  • Client Advocacy
  • Behavior Support
  • Employee Training
  • Meeting Minutes
  • Staff Motivation
  • Medical Terminology
  • Office Management
  • Insurance Eligibility Verifications
  • Excel Spreadsheets
  • Employee Timesheet Processing
  • Typing Proficiency
  • Filing

References

Josh Sendejas

Community Health Worker

Mid-Columbia Housing Authority

541.993.9194


Ruby Rocha

Administrative Assistant 

Mid-Columbia Housing Authority

541.980.8024


Matt Stoneberg

Former Us Bank Branch Manager

541.550.8467


Cassie Chenoweth

Program Manager

Haven From Domestic Violence

614.928.4805


Michala Gonzales

Former Co-located Advocate

541.806.1724



Timeline

Housing Resource Center Associate

Columbia Cascade Housing Corp.
09.2023 - Current

Administrative Assistant/Crisis Line/Advocate

Haven From Domestic Violence
11.2019 - 08.2023

Universal Banker I

Bank of the West
01.2019 - 11.2019

Medical Receptionist

One Community Health
05.2017 - 10.2018

Teller II

Us Bank
04.2016 - 05.2017

Teller

Wells Fargo
04.2013 - 12.2015

Diploma -

The Dalles Wahtonka High School

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Cinthya Liliana Ramirez