Cinthya Venecia Gonzalez
Inglewood,CA
Summary
Two-time UCLA Health Star Award winner with strong problem-solving skills, great attention to detail, and a passion for staying organized.
Overview
14
14
years of professional experience
Work History
South Bay Float
UCLA HEALTH
01.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Supported staff members with various administrative tasks to improve overall workflow.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Service Representative
UCLA Health
01.2020 - Current
- Problem-solving clinical and administrative patient issues by finding and aligning them with the appropriate resources, prioritizing and independently managing an ever-changing workflow, remaining with patients for the duration of their inquiries to ensure that we have resolved their issue, researching patient's recent chart to gather a fuller appreciation of where they are in their process, assisting physicians with authorization and referrals, scheduling procedures, acting as a reliable liaison between patients, physicians, insurers, and services, and providing back-up administrative support, as needed
- Oriented and trained new PSRs and administrative staff
Administrative Assistant
UCLA Health
01.2018 - 01.2020
- Supporting the clinic's administrative needs, including troubleshooting customer service issues, expediting patients' connection to administrative resources and clinical care, processing and collecting payments, registering patients, and ensuring adequate office supplies
Float Pool Administrative Assistant
UCLA Health
01.2016 - 01.2017
- Traveling to various clinics to support UCLA Health's various outpatient clinics' administrative needs including insurance verification, encounter entry, appointment scheduling, appropriate routing of patient messages, and maintaining patient confidentiality
Manager
Tumby's Pizza
01.2011 - 01.2016
- Managed the kitchen department of a busy family-owned restaurant in order to maximize resources while promoting a positive work environment
- Hired, coordinated, and scheduled delivery drivers, kitchen, and waitstaff
- Handled customer service issues
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Problem resolution
Languages
Spanish
Professional Working
English
Professional Working
Timeline
South Bay Float
UCLA HEALTH
01.2023 - Current
Patient Service Representative
UCLA Health
01.2020 - Current
Administrative Assistant
UCLA Health
01.2018 - 01.2020
Float Pool Administrative Assistant
UCLA Health
01.2016 - 01.2017
Manager
Tumby's Pizza
01.2011 - 01.2016
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