Cintia Contreras

• Streamlined operations processes to enhance service delivery and efficiency.
• Led cross-functional teams to implement strategic initiatives and improve customer satisfaction.
• Developed staff, fostering skill development and operational excellence.
• Analyzed performance metrics to identify areas for improvement and optimize workflows.
• Coordinated resource allocation to ensure timely completion of projects and meet service demands.
• Optimized resource utilization by identifying inefficiencies in existing processes and recommending appropriate solutions for improvement.
• Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles as service operations managers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Developed strong and lasting rapport to improve customer service and retain valued clients.
• Walked through departments each shift to evaluate and correct areas of opportunity.
• Trained new sales associates to contribute to store's positive culture and maintain store standards of recovery.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Established a effective and weekly markdown team.

Maintained Youth clothing department using the company recovery program

• Stocked merchandise, clearly labeling items, and arranging according to size and flows directed by company
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Sales consultant for James Avery department of Dillard's.
• Increased sales and customer satisfaction through personalized servicing.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Answered product questions with up-to-date knowledge of sales and store promotions.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Managed efficient cash register operations.