CINTIA CORTES CERVANTES
Housekeeper
Coachella,CA
Summary
Motivated Housekeeper. Proven leadership, management and training skills as a housekeeper and as a front desk clerk. Familiar with proper use of all cleaning materials. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Greeting customer warmly, handling questions about services, rates, or turnaround times, and answering phone calls.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping and Front Desk Clerk in training
Indian Palms Intervals
10.2022 - Current
- Led housekeeping team of 6 staff to support housekeeping operations in the absence of the manager.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Collaborated with housekeeping staff to ensure timely room availability and high cleanliness standards.
- Performed general housekeeping and cleaning tasks.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Coordinated closely with housekeeping teams to ensure rooms were prepared according to established standards.
- Managed housekeeping scheduling and planning.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
Childcare Provider
Self-employeed
01.2022 - Current
- Supervised daily activities and ensured safety of children in care.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Assisted children with homework and school projects, enhancing academic support.
- Safeguarded student safety by adhering to all traffic regulations and school policies.
- Assisted in maintaining car cleanliness with regular sanitizing and disinfecting.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria and school schedules.
Volunteer
Coachella Youth Sports Association Soccer League
04.2015 - Current
- Organized training sessions for youth players, enhancing skills and teamwork.
- Developed practice schedules, optimizing time management and resource allocation.
- Assisted with special events and programs.
- Engaged with parents to address concerns and enhance community involvement in league activities.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Front Desk Clerk
Desert Discount Cleaners
10.2019 - 02.2020
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing questions and resolving issues promptly.
- Trained new staff on front desk procedures and customer interaction standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processing incoming laundry and dry cleaning requests, ensuring clothes were label correctly and order details were in accordance with the customer request.
- Handled payment processing, including cash and credit.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA 08.2005 - 06.2009
Skills
Positive attitude
Teamwork and collaboration
Organized and efficient
Attention to detail
Team collaboration
Time management
Leadership qualities
Flexible schedule
Customer service
Clerical support
Coaching and mentoring
Volunteer orientation
Multitasking Abilities
Accomplishments
Mother of four and home schooled three my children prior to them entering into the CVUSD curriculum.
Personal Information
Availability: Available to work morning and evenings, Flexible to work during the week and weekend, Open to varying work schedules
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Full Professional
English
Full Professional
Timeline
Housekeeping and Front Desk Clerk in training
Indian Palms Intervals
10.2022 - Current
Childcare Provider
Self-employeed
01.2022 - Current
Front Desk Clerk
Desert Discount Cleaners
10.2019 - 02.2020
Volunteer
Coachella Youth Sports Association Soccer League
04.2015 - Current
High School Diploma -
Coachella Valley High School
08.2005 - 06.2009