Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

CINTIA DAVILA

Lomita,CA

Summary

Exceptional leader with strong background in Sales, logistics and team development. Always willing to take on new tasks to further the success of team and company. Extremely organized and able to multitask (able to do things fast paced but with great accuracy). Able to cultivate strong working relationships with customers by utilizing experience and skills to achieve profitable sales of company products. Goal-oriented manager with distinguished experience in Tire industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supports Area Sales Manager

Tireco
05.2022 - Current
  • Account manager maintains the company's existing relationships with
  • Clients
  • Works with Sales Management and Credit teams to review customer credit
  • Provides exceptional customer service
  • Answers inbound phone calls from customers, sell products over-the-phone, and provide information about our products, services, and campaigns
  • Assists customers with questions online chat and email related to products, sales, and delivery
  • Enters customer sales orders in NetSuite
  • Calls existing customers to sell daily sales specials, introduce new products and marketing campaigns
  • Creates Long term relationships with existing and new prospects in designated Areas
  • Assists Area Sales Managers and customers with credit applications
  • Supports the return materials authorization process RMA (return item)
  • Works with the Area Sales Manager and DC Manager to ensure we stock the right products and quantities in the warehouse
  • Supports the local DC Manager by serving as a backup in key activities including, but not limited to route planning and cycle count administration
  • Working with our Reps and Regional Sales Manager (RSM) to increase our business
  • Answering inquiries from distributors/customers, Reps and RMS via emails and phone
  • Handling inquiries for our Disty Registration Program (if Disty account is being assigned)
  • Handling Stock Rotation from distributors quarterly (if Disty account is being assigned)
  • Managing inventory level for customers
  • Creating weekly / monthly reports
  • Receive and answer inquiries regarding the products from customers
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Led sales region to increase sales and boost team morale.

Inside Account Manager II

TDX
10.2019 - Current
  • Organized promotional events and interacted with community to increase sales volume.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Facilitated business by implementing practical networking techniques.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Built relationships with customers and community to establish long-term business growth.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Sales Operation Representative

Belkin
01.2016 - 01.2019
  • Maintained and supported customers to ensure the organization ran effectively, efficiently and in support of business strategies and objectives
  • Responded to customer inquiries with extensive follow-up via email, chat or phone regarding tracking information on purchase orders, shipment variances, accounting discrepancies, missing packing slips, missing invoices, and customer accruals
  • Supported accounts on the Distribution Channel (B2B channel) alongside top Retail stores like Target,
  • Walmart and Apple
  • Developed and maintained strong working relations with customers, peers and departments
  • Managed specific customer portals such as Retail Link, Vendor Central, Partners Online and Margin Maker
  • Program
  • Worked closely with the distribution center to ensure purchase orders were shipped in a timely manner and according to customer specifications
  • Ability fully understand customer logistical needs
  • Submitted invoices for payment and VIR trackers
  • Analyzed Customer Sell Thru reports, Identifying Top Selling Sku’s and Open Order reports in Business
  • Objects as it relates to accounts
  • Communicated vendor compliance issues
  • Fulfilled accountabilities under ISO 9001 and 14001
  • Created a program with IT to cut time on RMA entry
  • Attended Fred Pryor Seminars to help develop the team.

Cashwrap Coordinator / Sales Associate

Sephora
03.2017 - 03.2018
  • Training Cashwrap
  • Greeted customers and assisted with their personal shopping experience
  • Recommended, selected, and helped locate merchandise based on customer
  • Cashier, Merchandising, and special promotions.

Production Assistant / Research and Development Lab Support

COSWAY Company
01.2015 - 01.2016
  • Assisted chemists to procure raw materials
  • Helped organize chemical lists, kept materials stocked and organized
  • Processed product orders and shipments to customers
  • Kept FDA Master files updated and organized
  • Updated, transferred and approved new customer formulas for new products
  • Communicated with customers.

Sales Associate

Guess Clothing Company
01.2014 - 01.2015
  • Languages
  • Spanish
  • English

Education

No Degree - Business Management

Long Beach City College
Long Beach, CA
05.2025

Skills

  • CORE SKILLS
  • Team Leadership
  • Customer Relations
  • Conflict Resolution
  • Administrative Assistance
  • Account Management
  • Customer Service
  • Sales Operations
  • Event Planning
  • Management
  • TECHNICAL PROFICIENCIES
  • Microsoft Word, Excel, PowerPoint, Outlook, HSOE, Oracle, Business Objects, Salesforce, Netsuite, BI
  • Customer Relationship Management (CRM) Software
  • New Account Development
  • Prospecting and Cold Calling
  • Sales Statistics Analysis
  • Account Monitoring
  • Sales Team Supervision
  • Lead Qualification
  • Sales Records Management
  • Team Member Motivation
  • Plan Sales

Accomplishments

  • Supervised team of 4 staff members assisted my Regional Manager with Team 17.
  • Resolved product issue through consumer testing.

Certification

  • Project Management Training -6 months
  • CPSP - Certified Professional Sales Person

Languages

Spanish
Professional Working

Timeline

Supports Area Sales Manager

Tireco
05.2022 - Current

Inside Account Manager II

TDX
10.2019 - Current

Cashwrap Coordinator / Sales Associate

Sephora
03.2017 - 03.2018

Sales Operation Representative

Belkin
01.2016 - 01.2019

Production Assistant / Research and Development Lab Support

COSWAY Company
01.2015 - 01.2016

Sales Associate

Guess Clothing Company
01.2014 - 01.2015

No Degree - Business Management

Long Beach City College

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CINTIA DAVILA