Cintia Meraz
Irvine,CA
Summary
Productive HR Specialist skilled in recruitment, training, and benefits administration. Onboards employees and supports retention with excellent training and morale-building strategies. Highly organized with superior Workday proficiency.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
General Merchandise Team Lead
Target
05.2023 - Current
- Confirmed prices and processed payments to complete sales.
- Located requested items from racks or storage areas.
- Offered guidance on installation and troubleshooting for customers requiring additional assistance.
- Sourced and delivered special orders to fulfill customer requests.
- Coordinated with loss and prevention officer to track misplaced and damaged items.
- Kept store shelves, racks and bins presentable with resets.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Human Resources Team Lead
Target
01.2022 - 04.2023
- Successfully managed human resources functions for Target, ensuring alignment with company policies and labor laws.
- Effectively communicated changes in benefits and HR procedures to 70 employees, fostering transparency and understanding.
- Meticulously executed semi-monthly payroll processing with zero errors, ensuring timely and accurate compensation for staff.
- Responded promptly to employee inquiries regarding attendance, bonuses, employee benefits, company guidelines, and the employee handbook.
- Maintained and updated the employee handbook in accordance with changing labor laws, ensuring compliance and clarity.
- Orchestrated company activities such as luncheons and parties, fostering a positive workplace culture.
Service and Engagement Team Lead
Target
05.2018 - 12.2021
- Lead a culture of accountability through clear expectations and performance management
- Developed and maintained a customer satisfaction score of 80% through continual coaching, training, and modeling service standards
- Optimized scheduling guidelines to ensure successful peak traffic times by allocating resources accordingly
- Fostered a culture of accountability among team members by providing clear expectations and performance management strategies
- Coordinated schedules for peak traffic times, key holiday events, and weekends resulting in a 20% improvement in productivity
- Devised an 80% customer satisfaction score through the implementation of tailored model, training and coaching expectations to deliver service standards.
Service Advocate
Target
08.2016 - 05.2018
- Advised customers on product selection and availability, resulting in a 75% rise in customer satisfaction scores
- Generated a 20% increase in customer loyalty by informing and educating guests about the benefits of signing up for loyalty programs
- De-escalated negative situations to recover guest shopping experience, ensuring adherence to Target’s policies & procedures.
Education
Bachelor of Science (BSc) - Business Administration with Human Resources Concentration
California State University Dominguez
Carson, CA06.2021
Associate of Science - Business Administration
Santiago Canyon College
Orange, CA06.2018
Skills
- HR Management
- Payroll Processing
- Employee Relations
- Benefits Administration
- Compliance and Labor Laws
- Recruitment and Onboarding
- Performance Management
- Conflict Resolution
- Employee Handbook Management
- Organizational Development
- Time and Attendance Systems (TPS)
- Event Planning
Timeline
General Merchandise Team Lead
Target
05.2023 - Current
Human Resources Team Lead
Target
01.2022 - 04.2023
Service and Engagement Team Lead
Target
05.2018 - 12.2021
Service Advocate
Target
08.2016 - 05.2018
Bachelor of Science (BSc) - Business Administration with Human Resources Concentration
California State University Dominguez
Associate of Science - Business Administration
Santiago Canyon College
Certification
- Employee Relations and Investigations Certificate
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