Cintia Perez
Houston,TX
Summary
Dynamic leader with a proven track record at Taco Bell, enhancing team performance and customer satisfaction through expert training and problem-solving. Skilled in cash handling and exceptional communication, consistently achieving goals with a focus on continuous improvement and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
- Contributed to a positive team atmosphere by maintaining a professional attitude and providing support to fellow employees in all areas of service.
- Prepared high-quality food items, adhering to company recipes and presentation standards.
- Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
- Adhered to all sanitation guidelines when handling food items, ensuring the safety and well-being of customers at all times.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Shifting Management
Pizza Hut
11.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Food Service Worker
Shipley's Donuts
06.2023 - 12.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served food items in a timely and efficient manner, ensuring quality and customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Increased repeat business with high standards of food quality and service.
Manager
Lowe's
04.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier
Home Depot
03.2020 - 03.2021
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Inspected items for damage or defects before sorting as part of quality control process.
- Used hand-held scanners to sort items into specific categories.
- Operated pallet jacks to move large and heavy items for sorting.
Education
High School Diploma - General Studies
Hastings
Houston, TX03.2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Problem-solving
- Customer service
- Excellent communication
- Verbal communication
- Punctual and reliable
Certification
Food handlers and servsafe
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shift Manager
Taco Bell
06.2024 - Current
Shifting Management
Pizza Hut
11.2023 - 05.2024
Food Service Worker
Shipley's Donuts
06.2023 - 12.2023
Manager
Lowe's
04.2021 - 05.2022
Cashier
Home Depot
03.2020 - 03.2021
Food handlers and servsafe
High School Diploma - General Studies
Hastings
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