Cintia Silveira
Las Vegas,NV
Summary
Committed and hardworking professional with extensive experience in customer service and POS systems. Excelled in fast-paced environments, significantly improving customer loyalty through exceptional problem-solving and organizational abilities. Demonstrated proficiency in cash/card register operation and multitasking with a cooperative outgoing attitude, contributing to a positive and efficient workplace. Open to the idea of learning new positions and growing in the workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier, Table Busser
Tacos El Gordo
07.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked over time to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Making sure the register area is well clean, organized and stocked at the beginning and end of each shift.
- Reset and cleaned tables quickly to prepare for new customers.
- Keeping the lines organized and keeping a safe environment inside the facility.
- Assisting customers with large order and take out.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Displayed strong multitasking abilities, handling multiple responsibilities simultaneously while remaining focused on priorities.
Cashier
Tacos El Pastor
04.2020 - 07.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
Cashier/Restaurant Hostess
Mo's Bagel and Deli
01.2016 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helping servers and bussers when help needed.
- Serving coffee at tables and making sure everything was ok with customers, removing empty plates when needed.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
GED -
Adult Education-Clark County School Destrict
Las Vegas, NV10.2024
Skills
- Customer Service
- Product restocking
- Able to work under pressure in a fast paced environment
- Cleaning and sanitizing
- Organizational abilities
- Efficiency in cash and card operation
- Refunds and exchanges
- POS Systems
- Promotions and Discounts Understanding
- Problem-Solving
- Cooperative Attitude
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Alcohol Awareness Certification
Languages
English
Spanish
Timeline
Cashier, Table Busser
Tacos El Gordo
07.2022 - 07.2024
Cashier
Tacos El Pastor
04.2020 - 07.2022
Cashier/Restaurant Hostess
Mo's Bagel and Deli
01.2016 - 02.2020
- Food Handler Certification (FHC) - State or County Health Departments.
- Alcohol Awareness Certification
GED -
Adult Education-Clark County School Destrict
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