Cintia Areli Torres Cervantes
Cicero,US
Summary
Dynamic shipping and receiving professional with proven expertise at RR Donnelly, excelling in inventory management and customer service. Adept at utilizing SAP software to streamline operations and enhance tracking systems. Recognized for exceptional attention to detail and effective communication, ensuring timely and accurate shipments while fostering a collaborative team environment.
Overview
21
21
years of professional experience
Work History
SHIPPING AND RECEIVING CLERK
RR Donnelly
Lemont, US
07.2018 - Current
- Data entry.
- Receiving clerk duties.
- Schedule outbound shipments (shipping).
- Small Parcels (FedEx freight and UPS)
- Maintained an accurate tracking system covering shipping and receiving transactions.
- Cover the Shipping Manager as needed.
- SAP, Radius, WCCS, WBS programs experience.
- Collaborated with managers to help resolve issues with lost or damaged packages.
- Assisted in training new employees on proper procedures for handling inbound and outbound shipments.
- Entered shipment details into the inventory management system for accurate record-keeping.
- Received incoming shipments, and verified contents against packing slips.
- Created detailed reports on shipment statuses for upper management review, regularly.
- Coordinated shipping schedules with other departments to meet deadlines effectively.
- Checked incoming freight against the invoice and receiving reports.
- Ensured proper documentation was included with international shipments for customs clearance.
- Prepared shipping labels with correct information to prevent delays in delivery.
- Communicated with carriers to schedule pickups and deliveries efficiently.
- Processed returns from customers, inspecting products, and updating records accordingly.
- Assisted in conducting periodic inventory counts for accurate stock levels.
- Managed multiple shipments simultaneously, prioritizing urgent orders.
- Used computers to generate shipping labels and update inventory.
- Checked goods received against purchase orders, or invoices.
- Made transport arrangements for package handling and delivery.
- Generated work orders, bills of lading, and packing slips using software.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Developed processes for streamlining customer service operations.
- Managed customer service inquiries and complaints.
- Provided customer service support when needed.
- Provided excellent customer service to guests.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Answered incoming calls and provided customer service.
- Resolved customer service issues quickly and effectively.
- Verified stock levels against invoices.
- Managed daily paperwork including orders, invoices, reports.
- Computed invoices for customers upon delivery completion.
- Verified and reconciled invoices with purchase orders.
- Managed daily paperwork including invoices, receipts, orders.
Quality Control and data Entry
Labor temps
Lemont, US
07.2013 - 03.2015
- In charge of entry daily production into computer, and printing labels for different jobs
- Q.C Inspecting products according to customer needs
- Helped office personnel with errands, paperwork and data entry.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Approached and solved problems with initiative and sound judgment.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Documented, researched, and resolved customer service issues.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
Cashier
Pet's Fresh Market
Chicago, US
01.2004 - 01.2005
- Worked with supervisory team to meet customer needs.
- Kept clean, organized, and well-stocked checkout areas.
- Balanced cash drawer at beginning and end of each shift.
- Gave customers full attention and attended to their needs.
- Recorded daily transactions in system using correct procedures and focusing on accuracy.
Education
Accounting and QuickBooks certification -
America Business College
Chicago, IL01.2018
Microsoft office specialist -
America Business College
Chicago, IL01.2017
Computer Core Certification (IC3) -
American Business College
Chicago, IL01.2016
English 101 -
Morton College
Cicero, IL01.2005
High School Diploma -
Morton east High School
Cicero, IL, US01.2004
Skills
- Microsoft Word
- Excel
- PowerPoint
- Microsoft Publisher
- Data entry
- Microsoft office specialist
- QuickBooks
- Bilingual
- Team leadership
- Hot cold glue
- Packing
- Assembly
- Shipping and receiving
- Invoice reconciliation
- Shipping and receiving tracking
- Safety procedures
- Effective communication
- Attention to detail
- Freight coordination
- Inspection and quality control
- Tracking systems proficiency
- Freight claims processing
- Task prioritization
- Punctual and reliable
- Teamwork and cooperation
- Delivery scheduling
- Shipping documentation
- Safety and compliance
- Order logging
- Inventory management
- Warehousing operations
- Verbal and written communication
- Warehouse software systems
- Microsoft Office Suite
- Receiving procedures
- Organization and prioritization
- Self-motivated and independent
- Inventory software
- Warehouse safety
- Warehouse layout understanding
- US Driver's license
- Barcode scanning
- Shipping label preparation
- Shipment tracking
- Pallet jack use
- Shipping coordination
- Written communication
- Goal setting
- Data evaluation
- Multitasking Abilities
- Quality assurance
- Excellent communication
- Handheld scanners
- Prepare documents
- Problem-solving
- Time management abilities
- Barcode labeling
- Work order following
- Document drafting
- Vendor relations
- Database maintenance
- Order processing
- Organizational skills
- Inventory control systems
- Customer service
- SAP software
- Quality control
- Package tracking
- Training employees
- Problem solving
- Report generation
- Freight handling
- Communication skills
- Package handling
Accomplishments
- During my high school years I have a president's award from George Bush
- An award for Superior achievement on the ESL Bilingual program and Algebra.
Additional Information
Always open to learn new things, and use my knowledge to the best possible way.
Languages
- English, Fluent
- Spanish, Fluent
Career Focus
Proficient person seeking for an opportunity to use my knowledge and experience to help, Always ready to learn and cooperate to have better success.
Timeline
SHIPPING AND RECEIVING CLERK
RR Donnelly
07.2018 - Current
Quality Control and data Entry
Labor temps
07.2013 - 03.2015
Cashier
Pet's Fresh Market
01.2004 - 01.2005
Accounting and QuickBooks certification -
America Business College
Microsoft office specialist -
America Business College
Computer Core Certification (IC3) -
American Business College
English 101 -
Morton College
High School Diploma -
Morton east High School
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