Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cintly Pamela Rivera

San Bernardino,California

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience

Work History

Sales Representative

PETERMAN LUMBER
02.2020 - 06.2025
  • Developed and maintained strong relationships with clients to drive repeat business.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Collaborated with team members to identify sales opportunities and enhance customer satisfaction.
  • Analyzed market trends to adjust sales strategies and maximize revenue potential.
  • Provided training sessions on product knowledge, enhancing team expertise and customer engagement.
  • Implemented innovative sales techniques that streamlined processes and increased efficiency.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.

Server/Shift Leader Manager

Brandon's Diner Inc
05.2016 - 02.2020
  • Supervised daily operations to ensure high-quality service and efficient workflow.
  • Trained and mentored new staff on customer service standards and operational procedures.
  • Implemented process improvements that enhanced order accuracy and reduced wait times.
  • Coordinated shift schedules to optimize staffing levels and meet peak demand.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Collaborated with management to develop training materials for ongoing staff development.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Host / Drive Thru

Brandon’s Diner Inc
08.2012 - 10.2014
  • Welcomed and seated guests promptly, ensuring optimal dining experience.
  • Managed reservation system to maximize table turnover and minimize wait times.
  • Coordinated communication between kitchen staff and front-of-house team for efficient service.
  • Trained new hosts on customer service protocols and restaurant procedures.
  • Resolved guest complaints with professionalism, enhancing satisfaction and loyalty.
  • Monitored dining area for cleanliness and readiness, supporting overall restaurant standards.
  • Implemented feedback mechanisms to gather guest insights, driving service improvements.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

No Degree - Psychology

San Bernardino Valley College
San Bernardino, CA
07-2027

High School - undefined

Rialto High School
01.2012

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Sales presentations
  • Sales strategy development
  • Cold calling
  • Staff training
  • Personnel training
  • Client engagement
  • Customer experience enhancement
  • Market trends
  • Relationship management
  • Team leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Representative

PETERMAN LUMBER
02.2020 - 06.2025

Server/Shift Leader Manager

Brandon's Diner Inc
05.2016 - 02.2020

Host / Drive Thru

Brandon’s Diner Inc
08.2012 - 10.2014

High School - undefined

Rialto High School

No Degree - Psychology

San Bernardino Valley College