Cintonia Gibson

• Experience with VMware vSphere, ESXi, vCenter, Hyper-V, and other virtualization platforms.
• • Strong understanding of networking (TCP/IP, VLANs, firewalls) and storage (SAN/NAS).
• • Proficiency in automation and scripting (PowerShell, Python, or Bash).
• • Experience with disaster recovery, high availability, and backup solutions.
• • Knowledge of security best practices for virtualized environments.
• • Strong analytical and problem-solving skills with the ability to work independently.
• • Excellent communication and documentation skills.

Install, configure, and manage SCCM infrastructure, including site servers, distribution points, and management points.

• Deploy, update, and maintain Windows operating systems, applications, and security patches using SCCM.

• Troubleshoot and resolve SCCM client and server-side issues.

• Develop and manage SCCM task sequences for OS deployments (OSD) and Windows Imaging.

• Implement and maintain Role-Based Access Control (RBAC) within SCCM.

• Create and maintain software deployment packages and updates.

• Automate administrative tasks using PowerShell scripting.

• Monitor SCCM logs and generate reports to track compliance, deployment success, and system health.

• Work with IT security teams to ensure compliance with patching and software updates.

• Provide technical support and documentation for SCCM-related processes.

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provisioned new software and hardware for use, following established security policies.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Configured hardware, devices, and software to set up work stations for employees.
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
• Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
• Patched software and installed new versions to eliminate security problems and protect data.