Summary
Overview
Work History
Skills
Timeline
Generic

Cintra Ortiz

The Bronx,NY

Summary

Results-driven administrative assistant experienced in managing communications and improving administrative processes. Known for effective collaboration and meticulous attention to detail, contributing to enhanced team efficiency and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

First Service Residential
Manhattan, New York
04.2012 - 07.2025
  • Managed incoming communications and directed inquiries to appropriate staff.
  • Assisted in preparation of reports and presentations for management.
  • Collaborated with team members to streamline administrative processes.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, and other written correspondence as required by management staff.
  • Assisted all personnel entering the building through the service entrance, including assessing all IDs of commercial guests entering the building.
  • Accepted/signed for packages from USPS, Amazon, FedEx, DHL, UPS, etc.
  • Accepted/signed for food delivery, grocery, dry cleaning, and any maintenance services that residents may have used.
  • Responsible for any and everything going in and out of the building through the service entry.
  • Keep records of all personnel entering and leaving the building, as well as keep records of photo ID for verification.
  • Assisted any service help residents may need, including recommendations, referrals, etc.
  • Communicated with and assisted team members with anything needed to ensure the residents of the buildings' guaranteed satisfaction and comfort.

Administrative Assistant

Charles H Greenthal
Manhattan , NY
05.2000 - 04.2012
  • Assisted customers with inquiries and provided information on services offered.
  • Monitored equipment and reported any malfunctions to ensure safety compliance.
  • Collaborated with team members to fulfill daily operational tasks effectively.
  • Implemented safety protocols to promote a secure environment for staff and guests.
  • Trained new attendants on procedures and best practices for service delivery.
  • Conducted regular inventory checks to ensure adequate supply levels were maintained.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Opened and closed establishment on time with proper setup and procedure.
  • Ensured that all customer service standards were met or exceeded during each shift.
  • Communicated with management regarding special requests to meet guests' needs.

Skills

  • Communication skills
  • Customer relationship management
  • Administrative process improvement
  • Organizational efficiency
  • Time management
  • Team collaboration
  • Confidentiality practices
  • Problem solving
  • Attention to detail

Timeline

Administrative Assistant

First Service Residential
04.2012 - 07.2025

Administrative Assistant

Charles H Greenthal
05.2000 - 04.2012

Similar Profiles

CREATE PROFILE
Cintra Ortiz