Cintya Erazo
Los Angeles,CA
Summary
Dedicated customer services and house cleaner known for exceptional attention to detail and client interaction, ensuring a pristine environment and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
House Cleaner
Self Employed Services
Los Angeles, CA
06.2015 - Current
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Organized closets according to customer specifications.
- Swept, mopped, vacuumed and polished floors of all types.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated with customers about requests for additional supplies or cleaning services.
Waitress Trainee
Resturant
Downey, CA
06.2012 - 01.2015
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Assisted guests with making food and beverage selections.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Participated in banquets or catering functions held outside restaurant premises.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Resolved customer complaints in a polite manner according to company policy.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
High School Diploma -
Instituto Tecnico De San Pedro Sula
Honduras, Central America.11-2003
Skills
- Customer service
- Food service
- Order accuracy
- Menu knowledge
- Cash handling
- Time management
- Team collaboration
- Attention to detail
- Client interaction
- Stress management
- Problem solving
- Event coordination
- Conflict resolution
- Special event coordination
Languages
English
Professional
References
References available upon request.
Timeline
House Cleaner
Self Employed Services
06.2015 - Current
Waitress Trainee
Resturant
06.2012 - 01.2015
High School Diploma -
Instituto Tecnico De San Pedro Sula