Cinzia Burge
Fort Lauderdale
Summary
Experienced in the private aviation industry, dedicated to providing personalized, high-quality service for passengers. Skilled in managing luxury amenities, fulfilling special requests, and ensuring privacy and comfort. Proficient in safety protocols, with a proven ability to excel in fast-paced, high-demand environments while maintaining a seamless and upscale atmosphere onboard.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cabin Hostess
Vista Jet
01.2024 - Current
- Delivered exceptional customer service, ensuring the comfort and satisfaction of high-net-worth passengers during private jet flights.
- Managed in-flight operations, including serving gourmet meals, beverages, and meeting specific passenger preferences.
- Conducted pre-flight safety briefings and ensured compliance with safety protocols, including emergency procedures and first aid.
- Maintained the cleanliness and appearance of the cabin, ensuring all amenities and systems were fully operational for optimal passenger experience.
- Maintained clear and efficient communication with the flight crew to guarantee a seamless experience.
- Ensured confidentiality and discretion with passenger information, providing a private and exclusive experience.
- Demonstrated flexibility by adapting to dynamic schedules and travel needs.
- Type-rated on Challenger 300/350, Gulfstream G400, and Global 5000.
Flight Experience Supervisor
XO Jet
02.2023 - 01.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled post-flight reports, reviewing passenger feedback, identifying areas for improvement, and implementing solutions to enhance overall service quality.
- Collaborated closely with senior management to assess staffing needs and assist in the recruitment and hiring of new employees.
- Assisted in drafting standard operating manuals for ground support operations.
- Managed the daily scheduling operations of ground representatives.
- Conducted training and onboarding for new ground representatives.
XO Client Services Specialist
XOJET
01.2022 - 02.2023
- Directly responsible for proactive coordination and communication of all flight management details including itinerary details, manifest details, catering requests, on-board service items, ground transportation arrangements, flight following, and specific customer requests via email, phone, and XO APP
- Proactively and simultaneously monitor multiple flight statuses and ensure timely flight updates are made to passengers
- Works closely with operations teams on flight feasibility, operational concerns, and weather forecasts.
- Advises Operations of any pertinent customer details to be communicated to fight crews
- Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays, and weather updates
Education
Bachelor of Science - Bachelors in Aerospace Management
Broward College
Fort Lauderdale, FL12-2022
Skills
- Detail-oriented
- Exceptional communication
- Effective multitasking
- Analytical Problem-Solving
Certification
Private Pilots License
Timeline
Cabin Hostess
Vista Jet
01.2024 - Current
Flight Experience Supervisor
XO Jet
02.2023 - 01.2024
XO Client Services Specialist
XOJET
01.2022 - 02.2023
Bachelor of Science - Bachelors in Aerospace Management
Broward College
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