Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cinzia V. Yannone

Apple Valley,CA

Summary

As a human resources professional, I am dedicated to enhancing operational efficiency and employee satisfaction within any organization. I have a proven track record in managing recruitment processes and fostering a collaborative team environment. My reliability and adaptability are complemented by my expertise in conflict resolution and policy implementation. In addition to my HR capabilities, I have significant experience in payroll management, where I excel at streamlining processes to ensure compliance with regulations. I am recognized for my ability to collaborate effectively with team members, and my adaptability enables me to respond to changing needs promptly. With a strong foundation in payroll software, data analysis, and problem-solving, I am committed to being a reliable and results-driven professional, consistently supporting organizational goals while enhancing employee satisfaction. I am confident that my skills and experience would be valuable assets to your company, and I look forward to the opportunity to discuss this further.

Overview

18
18
years of professional experience

Work History

Human Resources Manager

Chaparosa Roofing Inc
04.2023 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Processed employee claims involving performance issues and harassment.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Liaised between multiple business divisions to improve communications.
  • Ran reports to track metrics such as employee turnover, headcount and new hires.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
  • Created job descriptions and posted on various websites to attract new candidates within target market.
  • Answered employee requests and questions related to benefits and compensation.
  • Maintained accurate HR records, guaranteeing timely access to essential information when needed.
  • Reviewed and maintained employee punches to verify correct pay each pay period.
  • Scanned and maintained confidential employee information and records.
  • Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
  • Ensured compliance with all federal, state, and local employment laws and regulations throughout the organization.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Created new hire and termination documents for payroll.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
  • Devised hiring and recruitment policies for 50+ employee company.

Sales Operations Reports Specialist

Personnel Concepts
04.2018 - 04.2023
  • Works to ensure all sales organization objectives are assigned in a timely fashion
  • Proactively identifies opportunities for sales process improvement
  • Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement
  • Assists sales management in understanding process bottlenecks and inconsistencies
  • Facilitates an organization of continuous process improvement
  • Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
  • Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
  • Works closely with sales management to optimize the effectiveness of the firm’s technology investments
  • Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported
  • Submits reporting for new employee onboarding in the hiring process
  • Proficient in Microsoft Office and Excel

Compliance Specialist

Personnel Concepts
06.2014 - 04.2018
  • Prospecting
  • Developing and maintaining relationships with key clients in assigned market/territory
  • Understand company products thoroughly and communicate the features and benefits to clients
  • Excellent telephone personality, verbal, written, and communication skills
  • Results-oriented, Assertive, and a self-starter who is motivated to excel
  • Able to manage time effectively
  • Highly proficient level computer skills including MS Word, Excel
  • Organized and Attention to detail
  • Ability to multi-task the activities with shifting priorities
  • Managed approximately 100 incoming calls per day from customers.'
  • Team Player
  • Highly energetic, able to work in a fast-paced high energy sales driven environment
  • Gathered personal information over the phone in order to provide services to customers
  • Ability to manage time efficiently and effectively

Customer Service Rep.

Crossfire Marketing Group
02.2012 - 01.2014
  • Inbound/Outbound Calls in excess of over 800 a day
  • Cold Calling
  • Prospecting
  • Developing and maintaining relationships with key clients in assigned market/territory for electricity and natural gas
  • Understand company products thoroughly and communicate the features and benefits to clients
  • Excellent telephone personality, verbal, written, and communication skills
  • Results-oriented, Assertive and a self-starter who is motivated to excel
  • Able to manage time effectively
  • Highly proficient level computer skills including MS Word, Excel
  • Organized and Attention to detail
  • Ability to multi-task the activities with shifting priorities
  • Team Player
  • Highly energetic, able to work in a fast-paced high energy sales driven environment
  • Gathered personal information over the phone in order to provide services to customers
  • Ability to manage time efficiently and effectively

Personnel Manager

Crossfire Marketing Group
08.2006 - 02.2012
  • Nine course certifications in Human Resources
  • Process payroll 100+ employees in 3 different states: including Arizona, California and Ohio
  • Familiar with the state compliance laws in all three of these states
  • Handle all EDD claims for past employees
  • Did interviewing and recruiting for the California office to ensure that all positions are filled
  • Handle all corrective action documentation
  • Conduct new hire orientation
  • Data entry
  • Filling
  • Answer multi lined phones
  • Maintain vacation, benefit and attendance reports
  • Order and track office supplies
  • Collect time cards and job rosters, and ensure accuracy
  • Verify that job rosters match time cards, and research any discrepancies
  • Receive field paperwork from Superintendents, log and distribute accordingly
  • Experience in handling customer complaints or inquiries to insure prompt solutions or answers
  • Collect new hire paperwork and ensure that all forms are completed as required
  • Complete online reporting of new hires to appropriate states
  • Electronically file all new hire paperwork
  • Create and maintain personnel files, I-9's, and EEO identification surveys
  • Maintain filing of miscellaneous field reports
  • Prepare paychecks for distribution
  • Distribute paychecks to office staff
  • Other duties as assigned
  • Ability to maintain highest level of confidentiality at all times
  • Strong organization skills with careful attention to detail
  • Ability to perform and prioritize multiple tasks with ease

Education

Certified Hemodialysis Technician - Hemodialysis

Dialysis Career Institute
Hesperia, CA
04.2016

High School Diploma -

Sultana High School
Hesperia, Ca
05.1997

Skills

  • Customer relations
  • Analytical thinking
  • Performance appraisals
  • Recruitment and retention strategies
  • Interviewing
  • Onboarding and orientation
  • Labor law compliance
  • Attention to detail
  • Problem-solving abilities
  • Active listening
  • Effective communication
  • Team collaboration
  • Health and safety compliance
  • Task prioritization
  • New hire processing
  • Payroll administration
  • Meeting deadlines
  • Recordkeeping and file management
  • Documentation and reporting
  • Data confidentiality
  • Scheduling
  • Conflict resolution

References

Available upon request

Timeline

Human Resources Manager

Chaparosa Roofing Inc
04.2023 - Current

Sales Operations Reports Specialist

Personnel Concepts
04.2018 - 04.2023

Compliance Specialist

Personnel Concepts
06.2014 - 04.2018

Customer Service Rep.

Crossfire Marketing Group
02.2012 - 01.2014

Personnel Manager

Crossfire Marketing Group
08.2006 - 02.2012

Certified Hemodialysis Technician - Hemodialysis

Dialysis Career Institute

High School Diploma -

Sultana High School

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Cinzia V. Yannone