Cionalishuwal Jackson

• Applied knowledge of medical records to identify and include appropriate forms in electronic documents.
• Ensured grouping of documents in reverse chronological order for improved accessibility, reducing document
retrieval time.
• Maintained productivity and quality standards following industry guidelines, consistently exceeding monthly targets.
• Verified and validated image/document errors, promptly implementing necessary changes to maintain accuracy.

• Registering scheduled and walk in patients for Diagnostic testing, surgery, and procedures.
• Processing payments/Collecting.
• Prepping packet form for specialty dept.
• Call for med necessity referrals.
• Knowledge of some CPT and ICD codes. Creating payment estimates.
• Billing questions.

Provide itemize bills.

• Assist other departments calls with patient's accounts.

• Arrange travel accommodations for groups, couples, and solo clients.
• Book hotel and cruise reservations
• Provided exemplary customer service to new and existing clients, which help build lasting relationships and secure new travel assignments.
• Process payments via credit and debit cards and handled all sensitive information with professionalism and discreetness.
• Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.