Cipreuna Church
Jackson,MS
Summary
Dedicated and passionate worker with over 10 years of customer service experience. Proficient in utilizing Microsoft Programs to implement job specific tasks.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Bartender
Metropolitan Sports Bar and Grill
05.2017 - Current
- Manages 20 – 50 customers on a daily basis resulting in Up to $500 in sales daily, Up to $5000 weekly and up to $30,000 monthly.
- Develops and implements a customer order tracking system that increased customer satisfaction.
- Trains and supervises entry level and mid-level waitresses and bartenders on customer service skills, food and beverage knowledge, and health and safety standards.
- Manages nightly close-out of the cash register and inventory in matter that cut cost by 10%
- Promotes twice during my tenure
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
A3 Consulting
03.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Retail Shift Leader
Cracker Barrel
07.2020 - 09.2021
- Supervise fellow coworkers and monitors work performance.
- Ensure that coworkers are complying with all safety policies established by Cracker Barrel.
- Manages and creates schedules for all employees.
- Ensures quality service for guests by upholding brand expectations.
- Organizes and counts new inventory to be sold.
- Organized and understood goals, sales and requirements of site floor.
- Provided expert guidance in operational organization, process execution and floor efficiency.
Inclusion Teacher
Utica Elementary Middle School
10.2017 - 05.2018
- Taught English language arts and Mathematics to over 200 students with a 90% graduate rate
- Integrated differentiated instruction for ELA, Mathematics and provided support for additional subjects such as science, which resulted in 20% increase in test scores.
- Provided daily motivation and inspiration events to improve each student’s self-esteem and to raise awareness to both bullying and depression.
- Implemented effective behavior management plans, resulting in fewer disruptions and increased focus on learning tasks.
- Strengthened relationships with parents, students, and colleagues by maintaining open communication channels and participating in school events.
Education
Bachelor of Nursing -
William Carey University
06-2027
Bachelor of Science - Biology
Jackson State University
Jackson, MS08.2017
Skills
- Proficient in Excel, Microsoft outlook, Access, Adobe, Microsoft Word, Microsoft Power Point, Instant Messages (IM)
- Oversee and manage weekly schedules to meet the demands of a corporation or business
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Payment processing
- Prioritization
Timeline
Administrative Assistant
A3 Consulting
03.2023 - 01.2025
Retail Shift Leader
Cracker Barrel
07.2020 - 09.2021
Inclusion Teacher
Utica Elementary Middle School
10.2017 - 05.2018
Customer Service Representative/Bartender
Metropolitan Sports Bar and Grill
05.2017 - Current
Bachelor of Nursing -
William Carey University
Bachelor of Science - Biology
Jackson State University
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