Technology driven IT Project Manager experienced in process improvement, automation, technology evaluation and implementation. I'm a passionate servant leader who aims at both professional and personal growth within the team.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Lead Sr IT Project Manager
HCL Technologies
Indianapolis, IN
11.2021 - Current
Senior IT Project Manger for Ascension Hospitals/Clinics in Indiana, Illinois and Texas
Built, implemented, and maintain JIRA for project forecasting, data analysis, and tracking purposes on Ascension national account (8 states across USA)
Lead team of 8 Project Managers, 15 Project Coordinators, and 25 project technicians across 4 states
Monitor project progress, identified risks and took corrective action as needed.
Schedule and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Analyze project performance data to identify areas of improvement.
Client facing
Manage client and vendor relationships
Create program documentation and implemented new processes for PMO team
Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Language Interpreter
Luna Languages
Indianapolis, Indiana
01.2009 - Current
Attend conferences and meetings and act as translator to mediate discussions; facilitate communication for people with limited or no English proficiency for legal professionals by translating at State and Federal Courts, Hospitals, Dental
Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Maintained message content, tone, and emotion as closely as possible.
Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Communicated with clients to understand interpreting needs and provide best service possible.
Interpreted spoken and written languages other than English and vice versa.
Chief Technology Officer
VILA/ Startup Company
Indianapolis, United States
01.2018 - 01.2022
Demonstrated ability to simultaneously embrace macro-level strategic decisions and micro-level implementation
Managed company-level architecture, platform and data configuration processes along with implementation protocols
Facilitated ongoing team development and growth through training and professional skills enhancement
Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions
Developed and implemented long-term strategic technological blueprint
Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes
Supported current and emerging programs through interactions with high-level customers, business partners and external vendors
Provided project leadership in dynamic technology-driven environment with multiple priorities.
IT Analyst II
MISO Enegry
Carmel, United States
04.2020 - 11.2021
Led team in creating and implementing database/GUI for physical assets within company
Led team to implement/create company-wide survey to gather and analyze data
Led team to analyze and gather requirements that led to company-wide asset refresh and company savings
Create Tableau dashboards to display and present data/storylines to C-Suite
Review and distribute appropriate work to team of 10
Support Control Room Operators to keep lights on for 42 million customers
Create and document new processes, presented and trained team
Trained new hires
Advisor for two different internal MISO groups - G.C.G and I.D.E.A
IT Support Specialist
Ascension Technologies
Carmel, United States
02.2019 - 12.2019
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Software Developer
ACES Risk Management Corp
Indianapolis, Indiana
03.2018 - 03.2019
CSS, HTML, JavaScript, React JS
Tested programs and databases to identify issues and make necessary modifications
Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
Tested websites and performed troubleshooting prior to deployment
Designed, implemented and monitored web pages and sites for continuous improvement
Consulted with engineering team members to determine system loads and develop improvement plans
Interfaced between high-value customers and junior developers, encouraging use of client feedback in software updates
Coordinated with project management staff on database development timelines and project scope
Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.
Business Consultant
Cannon Law Office
Indianapolis, IN
01.2012 - 08.2017
Assisted in establishing law firm by creating business plan, developing marketing strategies, researching and determining best legal structure; coordinating and monitoring all activities within company
Manage contracts and price negotiations with office vendors, customer, service providers, and office lease; manage office budget and ensure accurate and timely reports to managing attorney
Researched latest market trends to provide current knowledge to clients
Managed revenue models, process flows, operations support and customer engagement strategies
Conducted legal research for criminal and family law cases
Created and optimized records management strategies to coordinate and protect information
Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
Developed detailed work plans to meet business priorities and deadlines
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
International Business - International Business/Spanish
Indiana University-Purdue University of Indianapolis
Indianapolis, IN
Microsoft Power Platform Fundamentals
Coursera
02.2023 - 03.2023
Digital Transformation
Coursera
University Of Virginia
12.2022 - 02.2023
Business Analysis & Process Management
Coursera
08.2022 - 09.2023
.NET Developer -
Eleven Fifty Academy
Indianapolis, IN
01.2017 - 01.2018
Skills
AGILE/Waterfall
Jira
Microsoft Power Apps
Microsoft Power Automate
Microsoft OfficeServiceNowSQLJavascript, CSS, C#, Python
Microsoft Office
Timeline
Microsoft Power Platform Fundamentals
Coursera
02.2023 - 03.2023
Digital Transformation
Coursera
12.2022 - 02.2023
Business Analysis & Process Management
Coursera
08.2022 - 09.2023
Lead Sr IT Project Manager
HCL Technologies
11.2021 - Current
IT Analyst II
MISO Enegry
04.2020 - 11.2021
IT Support Specialist
Ascension Technologies
02.2019 - 12.2019
Software Developer
ACES Risk Management Corp
03.2018 - 03.2019
Chief Technology Officer
VILA/ Startup Company
01.2018 - 01.2022
.NET Developer -
Eleven Fifty Academy
01.2017 - 01.2018
Business Consultant
Cannon Law Office
01.2012 - 08.2017
Language Interpreter
Luna Languages
01.2009 - Current
International Business - International Business/Spanish
Indiana University-Purdue University of Indianapolis