Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
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Ciprianna Mendoza

Corpus Christi,TX

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

10
10
years of professional experience

Work History

Team Member

Dairy Queen
01.2020 - 11.2023
  • Serving Customers, Receive and process payments via cash or card, count money in cash drawer at start and end of each shift, issue receipts, Preparing and cooking food, preparing cold food orders such as salads, sandwiches, and ice creams, Provide great customer service, Ability to stay calm under pressure, Ability to work as a team
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.

Caregiver

Sacred Heart Home Health Care
07.2014 - 01.2022
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Sales Associate

Metro By T-Mobile
12.2017 - 11.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Sales Associate

Walmart
04.2014 - 11.2016
  • GREETING CUSTOMERS WITH A SMILE
  • HELPING CUSTOMERS LOCATE PRODUCTS
  • PRICE CHECKING ITEMS
  • ORGANIZING STORE SHELVES AND DISPLAYS
  • ANSWER CUSTOMER QUESTIONS ABOUT POLICIES, SERVICES, AND PRODUCTS
  • RETURNING CARTS TO STORES FRONT END
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

HIGH SCHOOL DIPLOMA - Basics

W.B. RAY HIGH SCHOOL
Corpus Christi, TX
01.2016

Skills

  • Care Giver
  • Direct Care
  • Computer (4 years)
  • Customer service
  • Retail sales
  • Cash register
  • Sales
  • Cash handling
  • Front desk
  • Leadership
  • Cooking
  • Marketing
  • Communication
  • Ability to work under pressure
  • Decision making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Adaptability
  • Teamwork
  • Creativity
  • Customer Service
  • Workplace Safety
  • Cleaning
  • Cash Handling
  • Data Entry
  • Product Knowledge
  • Information Security

Assessments

Administrative assistant/receptionist, Proficient, 01/01/24, Using basic scheduling and organizational skills in an office setting

Personal Information

Relocation: Anywhere

Timeline

Team Member

Dairy Queen
01.2020 - 11.2023

Sales Associate

Metro By T-Mobile
12.2017 - 11.2018

Caregiver

Sacred Heart Home Health Care
07.2014 - 01.2022

Sales Associate

Walmart
04.2014 - 11.2016

HIGH SCHOOL DIPLOMA - Basics

W.B. RAY HIGH SCHOOL

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Ciprianna Mendoza