Cira Bastidas
Whitehall,PA
Summary
Experienced Branch Manager with a strong background in enhancing client interactions, driving revenue growth, and ensuring regulatory compliance. Skilled in staff development, fostering strong relationships, and leading teams to achieve financial success and customer service excellence. Adept at problem-solving and implementing effective operational strategies.
Overview
18
18
years of professional experience
Work History
Branch Manager
People First Federal Credit Union
Allentown, PA
08.2023 - Current
- Managed daily branch operations, focusing on improving client service and boosting revenue.
- Coordinated staff scheduling and oversaw hiring and training to build a high-performing team.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Monitored financial performance of the branch on a monthly basis.
- Supported team members in solving problems and enhancing customer service, ensuring client satisfaction.
- Conducted financial audits to maintain accuracy in records and compliance with regulations.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Assisted other branches when needed during peak periods or special projects.
- Monitored compliance with procedural requirements in banking
- Conducted regular performance reviews for all employees in the branch.
Product Specialist
People First Federal Credit Union
Allentown, PA
09.2016 - 08.2023
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
Member Service Representative
First Commonwealth FCU-Allentown, PA
02.2013 - 09.2016
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Processed loan applications and documented loan decisions according to policy requirements.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
Customer Service Agent
Delta Airlines - JFK airport, NY
03.2007 - 12.2012
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Some College (No Degree) - Hospitality Management
New York Institute of Technology
Manhattan, NYSkills
- Detail-oriented
- Branch Operations Management
- Financial Analysis
- Sales Strategy
- Customer Service Excellence
- Risk Management
Languages
Spanish, Speak, read and write.
Languages
English
Professional
Spanish
Professional
Administration
- Maintain and review computerized or manual records of items purchased, costs, deliveries, product performance, and inventories.
- Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
- Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Timeline
Branch Manager
People First Federal Credit Union
08.2023 - Current
Product Specialist
People First Federal Credit Union
09.2016 - 08.2023
Member Service Representative
First Commonwealth FCU-Allentown, PA
02.2013 - 09.2016
Customer Service Agent
Delta Airlines - JFK airport, NY
03.2007 - 12.2012
Some College (No Degree) - Hospitality Management
New York Institute of Technology
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