Cira Broughton

• Assisted corporate users with technical support inquiries, troubleshooting hardware and software issues for timely resolution
• Diagnosed and resolved technical issues, enhancing user experience
• Collaborated with multiple teams to expedite resolution of technical issues
• Assisted in setting up new computers, printers, and other IT-related equipment.
• Provisioned new users into the company system with permissions and access
• Helped maintain documentation of IT procedures and processes

Assisted in setting up multiple systems, such as personal machines and network equipment

• Trained and supported end-users with software, hardware, and network standards and use processes
• Kept record of issues that end-users reported
• Learned how to repair computers in a professional environment
• Mentored new club members on troubleshooting procedures

• Developed the ability to manage multiple tasks simultaneously
• Provided excellent customer service to shoppers
• Adapted and executed tasks efficiently in a fast-paced environment
• Demonstrated strong independent work ethic and teamwork skills