Cirila Bores
Willard,OH
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management. Experienced with operational management and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
13
13
years of professional experience
Work History
Store Manager
Rural King
09.2015 - Current
- Started as a part time cashier in 2015 at Norwalk, OH. I was in charge of scanning products, handling money, helping customers with loading product into their cars, and zoning certain departments I was assigned to
- Moved to fulltime in 2016 as a department specialist in the Feed/Ag department. I was in charge of running freight, scanning outs, planograms, price changes, customer service, and running register
- Worked my way up to Assistant Store Manager in 2019. I handle complaints from customers by empathetically listening, recording details and offering solutions. I complete frequent walk-throughs and direct the team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing. Coach and develop store associates through formal and informal interactions.
- Traveled to an endless amount to stores that had a lot of opportunities. I would reset planograms, empty out full receiving rooms, redo the load lane and bullpens, give structure to employees they never had. I would make sure stores are hitting budget with their schedules, monitor sales, and making sure company tasks are being completed on time.
- In 2023 I became the Store Manager for store #49 in Marion, OH.
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff, fostering a collaborative and high-performance team environment.
- Analyzed sales data to identify trends, driving informed merchandising decisions.
- Oversaw scheduling and staffing, optimizing labor costs while maintaining service quality.
- Executed visual merchandising standards, creating appealing displays that increased foot traffic.
- Ensured compliance with company policies and regulatory requirements for safety and operations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Crew Member
McDonald's
01.2013 - 01.2015
- As a crew member I was in charge of running register/handling cash, preparing food, cooking food, cleaning, and customer service.
- It was my responsibility to make sure the customers had everything they needed in a correct and timely manner.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Followed company safety standards for food quality and sanitation procedures.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
High School Diploma -
Monroeville High School
Monroeville, OH06.2016
Skills
- Hiring and Training
- Shift Scheduling
- Assignment Delegation
- Pricing and Markdowns
- Strategic Merchandising
- Work Planning and Prioritization
- POS Systems
- Store Opening and Closing
- Mentoring and Coaching
- Marketing and Promotions
- Team Building and Leadership
- Problem-Solving
- Inventory Control
- Performance Assessment
- Department Oversight
- Cost Reduction
- Recruitment and Hiring
- Multitasking and organization
- Customer relations
- Customer service
- Store operations
- Training and mentoring
- Inventory management
- Team leadership and coaching
- Store merchandising
- Shift scheduling
- Recruitment and hiring
- Sales strategies
- Retail merchandise quality standards
- Performance reviews
- Maximizing profitability
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Rural King
09.2015 - Current
Crew Member
McDonald's
01.2013 - 01.2015
High School Diploma -
Monroeville High School