Summary
Overview
Work History
Education
Skills
References
Timeline
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Cirin Byrd

Jacksonville,FL

Summary

Highly motivated professional with 5+ years of experience in team collaboration and administrative support within a face-paced environment. Proficient in providing a work ethic that consists of applying critical thinking and streamlining procedures to help enhance the flow of the workplace. Obtained a wide knowledge of the Hematology/Oncology department seeking a new opportunity to expand that knowledge.

Overview

8
8
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic
Jacksonville, FL
02.2022 - Current
  • Collaborated with care teams to coordinate and streamline patient appointments such as routine lab tests, consultations with healthcare providers, and chemotherapy treatments for individuals diagnosed with cancer.
  • Performs administrative duties including verifying insurance and ABN forms
  • Ensured compliance with HIPPA regulations by protecting the privacy of patient information
  • Managed multiple online systems including EPIC, Microsoft Excel, and Word to efficiently handle daily work assignments and communicate with team members.
  • Provided direct support as a Hematology department Superuser for team members with patient inquiries and EPIC system related questions.
  • Ensured up-to-date knowledge of all EPIC system updates by attending weekly Superuser meetings

Customer Service Associate

Publix Supermarkets Inc.
Jacksonville, FL
03.2019 - 09.2022
  • Provided information about products and services available to customers.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Resolved customer inquiries in a timely manner.
  • Responsibly supervised the customer service department while instructing and developing a team of up to 30 employees
  • Managed cash office duties, including handling large store transactions and cash register funds
  • Handled guest complaints effectively and ensured a positive customer experience

Retail Sales Associate/Store Keyholder

LifeWay Christian Stores
Jacksonville, FL
05.2016 - 05.2019
  • Demonstrated knowledge of store products and services.
  • Handled all aspects of cash management, including register balancing and merchandise stocking
  • Managed a group of up to 20 team members, providing guidance in leadership development and executing managerial responsibilities.
  • Demonstrated reliability by serving as a keyholder, overseeing store opening and closing procedures
  • Oversaw store safe procedures and ensured compliance with safety protocols to ensure the well-being of employees and customers.
  • Contributed to the success of new hires by providing guidance and support during their training period

Education

BBA - Business Management

University of North Florida
Jacksonville, FL
12-2021

Skills

  • Leadership
  • Detail Oriented
  • Fluent in Microsoft Office
  • Problem Solving
  • Teamwork/Collaboration
  • Time Management
  • Medical Terminology
  • Communication
  • Scheduling Coordination
  • Strong Work Ethic

References

References available upon request.

Timeline

Desk Operations Specialist

Mayo Clinic
02.2022 - Current

Customer Service Associate

Publix Supermarkets Inc.
03.2019 - 09.2022

Retail Sales Associate/Store Keyholder

LifeWay Christian Stores
05.2016 - 05.2019

BBA - Business Management

University of North Florida

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Cirin Byrd