Ciro DAvino
Orlando,FL
Summary
Food Service Coordinator with 3+ years of experience managing daily operations and enhancing customer satisfaction in quick-service restaurants. Demonstrates strong team leadership, inventory management, and training development skills—proven track record in optimizing costs, improving team efficiency, and maintaining safety compliance.
Overview
10
10
years of professional experience
Work History
Food Service Coordinator QSR - MK Cosmic's Ray
Walt Disney World Company
10.2022 - Current
- Fostered guest loyalty by delivering personalized, high-quality service, significantly enhancing the overall dining experience.
- Managed daily financial operations including cash handling, end-of-day reconciliation, and precise record-keeping to support effective budget control.
- Elevated team morale through strong leadership and open communication, cultivating a positive and collaborative work environment.
- Led sustainability initiatives by sourcing ingredients from local farmers markets, reducing the establishment’s carbon footprint while supporting community-based businesses.
- Improved customer satisfaction by streamlining food service operations and ensuring timely, high-standard meal preparation.
- Contributed to repeat business growth by maintaining meticulous food quality, presentation, and service standards.
- Optimized daily operations by coordinating staff responsibilities and leveraging the Cast Deployment System (CDS) to reduce labor costs and increase efficiency.
- Implemented effective inventory management strategies, minimizing food waste and maximizing ingredient utilization.
- Upheld strict health and safety compliance, ensuring a secure and hygienic environment for both guests and staff.
- Championed cleanliness protocols across all service areas, reinforcing high sanitation standards throughout operations.
- Trained and mentored new team members, accelerating onboarding and ensuring seamless integration into workflows.
- Conducted regular performance evaluations, offering actionable feedback to drive improvement in culinary and customer service capabilities.
- Proficient in HACCP and allergy awareness, ensuring safe, compliant food handling practices tailored to guest health needs.
Store Manager
Charley's Cheesesteaks
07.2021 - 10.2022
- Directed daily store operations, ensuring a clean, safe, and efficient environment for both customers and staff, resulting in a 6%+ increase in sales through effective leadership and inventory oversight.
- Resolved customer complaints swiftly and professionally, increasing satisfaction ratings from 3.2 to 4.7 and strengthening customer loyalty.
- Analyzed sales trends and data to optimize product placement and merchandising strategies, contributing to measurable revenue growth.
- Oversaw key operational areas including hiring, staff scheduling, supply ordering, and inventory management to maintain seamless store functionality.
- Coordinated closely with kitchen staff to ensure accurate, timely food delivery and a consistent, high-quality dining experience.
- Managed critical controls, including inventory tracking, cash handling, and store opening/closing procedures with precision and reliability.
- Maintained strong client relations by addressing and resolving issues promptly, preserving brand reputation and customer trust.
- Led store teams in high-volume, fast-paced environments, promoting team cohesion through clear communication and positive reinforcement.
Faculty Advisor MUN
María Montessori
01.2015 - 07.2018
- Strengthened debate and critical thinking skills among students by mentoring them through Model United Nations (MUN) conferences, fostering leadership and global awareness.
- Improved student-faculty engagement by establishing mentorship programs and promoting a culture of open, constructive communication.
- Elevated student writing proficiency through personalized feedback and targeted instructional strategies, resulting in improved academic performance.
- Developed students’ communication and oratory abilities, leading to significant growth in public speaking confidence and effectiveness.
Education
BA Game Art and Development -
Southern New Hampshire University
12-2026
Bachelor of Economics -
Universidad De Carabobo
Carabobo, Venezuela08.2018
Skills
- Sanitation standards
- Food safety compliance
- Positive attitude
- Team oriented
- Quick learner
- Problem-solving
- Attention to detail
- Multitasking
- Working with diverse people
- Productivity and efficiency
- Verbal and written communication
- Microsoft / Teams proficient
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food Service Coordinator QSR - MK Cosmic's Ray
Walt Disney World Company
10.2022 - Current
Store Manager
Charley's Cheesesteaks
07.2021 - 10.2022
Faculty Advisor MUN
María Montessori
01.2015 - 07.2018
BA Game Art and Development -
Southern New Hampshire University
Bachelor of Economics -
Universidad De Carabobo
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