Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cisco Gutierrez

Santa Teresa,NM

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Advanced Technical Support Specialist

DISH
04.2023 - Current
    • Supported business development by solving customer issues with technical troubleshooting.
    • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
    • Generated reports to track performance and analyze trends.
    • Responded to customer inquiries and provided technical assistance over the phone.
    • Installed and configured operating systems and applications.
    • Attended numerous round tables to help implement better training experiences, a smoother transition within tools for system troubleshooting, and an overall better work environment.
    • Researched and identified solutions to technical problems.
    • Created user accounts.
    • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.
    • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Medical Assistant

El Paso Pain Center
02.2021 - 02.2023
    • Obtained the client's medical history, medication information, symptoms, and allergies.
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
    • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
    • Called and faxed pharmacies to submit prescriptions and refills as prescribed by the Nurse Practitioner or by the Doctor.
    • Obtained and documented patient medical history, vital signs, and current complaints at intake.
    • Explained procedures to patients to reduce anxieties and increase patient cooperation.
    • Oriented and trained new staff on proper procedures and policies.

Technical Support Team Lead

Volt
08.2019 - 03.2021
    • Assisted customers in troubleshooting issues on their Apple products ( iPad, Mac, iPhone, etc.)
    • Monitored systems in operation and quickly troubleshot errors.
    • Used ticketing systems to manage and process support actions and requests.
    • Collaborated with fellow supervisors and team leads to escalate and address customer inquiries or technical issues.
    • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
    • Researched product and issue resolution tactics to address customer concerns.
    • Offered assistance in implementing and developing training programs.
    • Assisted customers in identifying issues and explained solutions to restore service and functionality.
    • Configured hardware and granted system permissions to new employees.

Warehouse Team Lead

Best Buy
06.2019 - 02.2021
    • Trained employees on equipment operation and safety protocols.
    • Oversaw daily operations and shipping and handling processes.
    • Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
    • Supervised warehouse operations by managing employees during shifts.
    • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
    • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
    • Recorded information, shortages, and discrepancies to keep records current and accurate.
    • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
    • Assisted in developing a comprehensive staff training program to improve employee performance and morale.

Tech Team Lead

Higgmark
02.2016 - 05.2019
    • Installed, repaired, or replaced wiring and equipment using hand tools and power tools on pro400 (E-Log) onto work trucks and semis
    • Supervised team members to confirm compliance with set procedures and quality requirements.
    • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Conducted training and mentored team members to promote productivity, accuracy, and commitment to provide excellent service.
    • Held weekly team meetings to inform team members of company news and updates.
    • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
    • Managed schedules, accepted time off requests, and found coverage for short shifts.
    • Adjusted equipment to meet different productivity levels.

Machine Operator

CN Wire Corporation
01.2014 - 01.2016
    • Completed the third and final step to create copper wire
    • Operated forklift daily to move metal reels to and from QC and Shipping/Receiving.
    • Complied with company and OSHA safety rules and regulations.
    • Followed detailed instructions to operate machines with accuracy and produce quality products.
    • Operated multiple machines simultaneously to meet production requirements.
    • Set up and adjusted equipment and properly configured machines for daily operation.
    • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems.
    • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
    • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Education

GED -

Santa Fe Community College
Santa Fe, NM
06.2014

Skills

  • Staff education and training
  • Service standard compliance
  • Stocking and replenishing
  • Creative problem solving
  • Complaint resolution
  • Sales expertise
  • POS systems expert
  • Customer Relations
  • Coaching and mentoring
  • Medical terminology knowledge
  • Account management
  • Multi-line phone talent
  • Interdepartmental communication

Certification

Driver's License

Languages

Spanish
Native or Bilingual

Timeline

Advanced Technical Support Specialist

DISH
04.2023 - Current

Medical Assistant

El Paso Pain Center
02.2021 - 02.2023

Technical Support Team Lead

Volt
08.2019 - 03.2021

Warehouse Team Lead

Best Buy
06.2019 - 02.2021

Tech Team Lead

Higgmark
02.2016 - 05.2019

Machine Operator

CN Wire Corporation
01.2014 - 01.2016

GED -

Santa Fe Community College

Similar Profiles

CREATE PROFILE
Cisco Gutierrez