Francisco Paulino
Https://www.linkedin.com/in/francisco-paulino-01/
Summary
Technical support and project manager professional with 10 years of experience. Converts roadmap features into smaller user stories with acceptance criteria and collaborates with product owner on roadmap planning and prioritization. Currently maintains an active DoD Top Secret Clearance.
Overview
14
14
years of professional experience
Work History
Business Analyst/PMO Analyst
Accenture
New York, NY
01.2022 - Current
- Oversaw 8 project spaces; furnished project updates to various stakeholders informing on strategy, adjustments and progress, supported the workstream lead by tracking and reporting statuses. Organized and coordinated project meetings with various parties.
- Documented and tracked issues over 50+ JIRA tickets; tracked and communicated issues, risks, and decisions to teams and management. Communicated and validated requirements with relevant stakeholders. Analyzed regulatory and business requirements.
- Project planning and coordination and tracking based on documentation. Business requirements gathering from quality assurance and product teams. Ability to understand complex, detailed processes and summarize them. Liaise with 3rd party consultants and technology teams.
- Collaborated with stakeholders to define features, integrations and partnerships. Outstanding planning, organization, and problem solving skills. Ability to quickly respond to management and end user requests. Manage program metrics.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies. Collaborated with product, operations and external vendors to define requirements. Created reports and dashboards to track and maintain key point indicators (KPIs).
Knowledge Manager / Privacy Act Officer
Air National Guard
Harrisburg, PA
04.2014 - Current
- Developed information system security plans and procedures & monitors project activities and resources to mitigate risks. SharePoint/Active Directory Admin granting users access & group permissions. Created and updated internal information security compliance policies, procedures and standards.
- Defined project scope, requirements, and deliverables; develops, modifies, and provides input to project plans; coordinates and integrates project activities and facilitates resources. Document project risks and issues.
- Identified vulnerabilities and recognized security breaches, attempted intrusions, and unauthorized accesses. Kept records and prepared accurate and timely reports both manually and through automated methods. Safeguarded information and privacy controls against data models.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Excellent written and verbal communication and negotiation skills.
- Cleaned and manipulated data. Conducted information analysis to determine proper work flow and life cycle management of information, regardless of medium.
Business Analyst
Broadridge Financial Solutions
Newark, NJ
01.2021 - 09.2021
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines. Utilized Oracle Applications, JIRA, Confluence and Remedy systems.
- Crafted documentation (e.g. governance, business requirements documentation, partner documentation, etc.). Maintained project and client level reporting both externally and internally. Established, fostered, and managed strong working relationships with stakeholders and teams.
- Participated in the Go-live of a project which would involve training, user guide documentation and internal hand over to the global support team. Tracked action items and timelines while managing relationships with vendors.
- Delivered timely support by tracking issues and communicating resolutions to end users. Experienced working on SDLC related projects, working with technical terms and Agile methodologies.
- Managed project and served as liaison between client and multiple internal groups to clarify goals and meet standards and deadlines. Worked with cross-functional teams to identify areas for product improvement and optimization.
ISMS Coordinator/ Project Manager
FCB Health Network
New York, NY
10.2019 - 05.2020
- Tasked as ISMS Coordinator; assist in post-ISO 27001 certification; Monitor and maintain ongoing tasks such as following CIPs and Incident Response. Testing and documentation of IT procedures.
- Created, gathered, and maintained documentation of project plans detailing IT tasks, time frames, deliverables, and produce a clear understanding of objectives & requirements.
- Analyzed, imported, and exported data into reports and identify potential risk concerns. Proven ability to effectively coordinate cross-functional teams.
- Coordinated with other supervisors, combining group efforts to achieve goals. Acted as liaison for IT department, system engineer, and compliance manager.
- Conducted periodic inspections of job sites for quality and progress. Maintained records of customer needs and preferences. Organized team and resources to optimize timely deliverables.
Knowledge Manager
United States Air Force
Great Falls, MT
01.2012 - 04.2014
- Managed and inventoried $400K worth of IT equipment assets ensured 100% accountability organization.
- Created and disseminated training materials and other resources to reinforce best KM practices. Monitored content governance by coordinating with users across the enterprise to ensure program compliance.
- Supervised 8 subordinates in the knowledge operations section forming effective relationships in the work environment and provided career feedback counseling to novice employees.
- Frequently utilized outstanding problem solving techniques to remedy operations of information systems, telecommunications equipment and networking.
- Initiated SharePoint redesign; created repository for data & information. Coordinated and documented system repairs.
Knowledge Manager
United States Air Force
Spangdahlem, Air Base Germany
01.2010 - 01.2012
- Experienced with Active Directory, group policies, permissions and Remedy ticket tracking systems. Identified and analyzed data, information and knowledge requirements to facilitate delivery of decision-quality information to leadership.
- Supervisor of IT systems help desk; supporting 1,500+ employees spanning 200+ buildings base wide. Coordinated and documented information systems repairs.
- Effective communicator both orally and in writing and is well versed in Microsoft Office suite knowledge to include Word, Office, Excel and powerpoint.
- Gathered feedback and reported on usage metrics. Assisted in draft materials to promote engagement with KM systems and market the release of new and enhanced resources.
- Installed software and security updates to systems & network data ensuring systems are 100% compliant. Provided customer support to assist in operation, restoration, and configuration of computer systems.
Education
Bachelor of Science - Information Technology & Systems
Fordham Univerity
Master of Science - Cybersecurity
Fordham University Grad. School of Arts & Science
Skills
- Microsoft Office Suite Knowledge
- Oracle EBS / Excellent Communication
- Experience using JIRA and SharePoint
- Active Directory & group permissions experience
- Requirements Gathering
- Business Process Improvement
Accomplishments
- Air Force Expeditionary Service Ribbon
- Global War on Terrorism Expeditionary Medal
- Air Force Outstanding Unit Award
- Global War on Terrorism Service Medal
Timeline
Business Analyst/PMO Analyst
Accenture
01.2022 - Current
Business Analyst
Broadridge Financial Solutions
01.2021 - 09.2021
ISMS Coordinator/ Project Manager
FCB Health Network
10.2019 - 05.2020
Knowledge Manager / Privacy Act Officer
Air National Guard
04.2014 - Current
Knowledge Manager
United States Air Force
01.2012 - 04.2014
Knowledge Manager
United States Air Force
01.2010 - 01.2012
Bachelor of Science - Information Technology & Systems
Fordham Univerity
Master of Science - Cybersecurity
Fordham University Grad. School of Arts & Science
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