Summary
Overview
Work History
Education
Timeline
Generic

Cissy Alone

Saratoga,IN

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2015
2015
years of professional experience

Work History

Customer Service Agent

Extended Stay America
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer requests for products, services, and company information.

Secretary

Industrial Boiler
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Cabin Service Agent

Delta Global Services
11.2010 - 06.2014


  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Lead for Cabin Service Crew. We have contracts with Alaska Airlines and United Airlines. My primary contract was with United Airlines. I assigned tasks to each crew member. Responsibilities included servicing the lavatory and water, training each crew for efficient turnaround, sanitizing trays, seatbelts, and emptying trash, as well as sanitizing the toilet, checking toilet paper and the first aid kit.
  • Work as ramp, verifying labels to ensure it is the correct bag, on the correct flight and to the correct destination

Education

Associates - International Business

Remington College
Honolulu, HI

Timeline

Cabin Service Agent

Delta Global Services
11.2010 - 06.2014

Customer Service Agent

Extended Stay America

Secretary

Industrial Boiler

Associates - International Business

Remington College

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Cissy Alone