Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Citialli Gutierrez

Elgin,IL

Summary

Self driven, experienced customer service professional with 5+ years of proven success. Dedicated to providing exceptional service and building strong customer relationships. Seeking a position that offers growth opportunities and new learning experiences within the company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Picker and Packer

Iherb
Elgin
08.2023 - Current
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Collaborated with team members to streamline picking processes.
  • Inspected product quality prior to packing and shipping out orders.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Reported any damaged or defective items immediately to supervisor for further investigation.

Customer Service -Apparel and Cashier

Dicks Sporting Goods
Geneva, IL
10.2021 - 09.2022
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using POS system for accurate purchase totals.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Customer Service -Cashier

Dunkin Donuts
Elgin, IL
11.2018 - 08.2021
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Rotated stock to ensure freshness of products.
  • Assisted in maintaining inventory levels by ordering supplies when needed.
  • Assisted in preparing food items such as sandwiches or beverages when necessary.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.

Customer Service -Cashier

TJ Maxx
St Charles, IL
09.2017 - 10.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept informed about new products arriving at the store on a regular basis.

Education

Certification in Medical Administrative Assistant -

Elgin Community College
Elgin, IL
07-2024

Esthetician certification -

Cosmetology & Spa Academy
Crystal Lake, IL
03-2021

Diploma -

Central High School
Hampshire, IL
05-2019

Skills

  • Problem solving
  • Time management
  • Organization
  • Communication skills
  • Customer service
  • Bilingual

Certification

  • Certification in Medical Administrative Assistant, Elgin Community College
  • Esthetician certification, Cosmetology & Spa Academy

Timeline

Picker and Packer

Iherb
08.2023 - Current

Customer Service -Apparel and Cashier

Dicks Sporting Goods
10.2021 - 09.2022

Customer Service -Cashier

Dunkin Donuts
11.2018 - 08.2021

Customer Service -Cashier

TJ Maxx
09.2017 - 10.2018

Certification in Medical Administrative Assistant -

Elgin Community College

Esthetician certification -

Cosmetology & Spa Academy

Diploma -

Central High School
Citialli Gutierrez