Citique Holland

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.

• Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
• Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
• Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
• Supported marketing efforts by promoting special offers or packages during the booking process.
• Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
• Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Streamlined booking processes for increased accuracy and reduced wait times.
• Answered approximately Number phone calls and emails regarding customers inquires, concerns and complaints per day.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Arranged racks and shelves to enhance store aesthetics.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.

I assisted patients with everyday living. I provided a safe loving environment for my patients i fixed meals did light cleaning , I also accompanied them to doctors visits.

• Delivered packages to customer doorsteps and business offices.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.

• Monitored youth behavior to encourage positive change.
• Supervised youth in engaging environment to promote security and safety for all ages.
• Assisted youth in developing problem-solving and communication skills to support stress management.
• Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
• Monitored youth behavior and offered guidance and support for positive change.
• Created and implemented individualized plans for individual youth.
• Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
• Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
• Provided crisis intervention and emotional support to youth.
• Encouraged children to talk issues out with each other and without anger, which eased tense situations.
• Helped youth develop and achieve personal goals with close support.
• Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
• Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
• Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
• Developed strong rapport with youths, fostering open communication and trust for effective counseling sessions.
• Implemented variety of fun and recreational activities for residents.
• Enhanced youths'' self-esteem by implementing confidence-building activities and group discussions.
• Implemented creative therapeutic interventions tailored to individual needs, promoting healthy expression of emotions.
• Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.