Summary
Overview
Work History
Education
Skills
Activities
References
Certification
Languages
Affiliations
Timeline
Generic

Citlali Arteaga

Pacoima,CA

Summary

Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Airdraulics Inc
North Hollywood, CA
06.2024 - 12.2024
  • Directed customer inquiries to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Drove customer feedback to deliver information to management for corrective action.
  • Answered questions from customers regarding products and services offered by the company.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Scheduled appointments between clients and customers and internal staff members.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated contact lists regularly when changes occur in employee status or contact information.

Office Administrator

Custom Awnings & Canopies
Sun Valley
05.2023 - 05.2024
  • Deal directly with customers either by telephone, electronically or face to face
  • Maintained complete and accurate records of all call activity as required.
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information
  • Performed customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of actions taken
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Prepare and distribute customer activity reports
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Coordinated and managed daily administrative operations of the office.
  • Developed strong relationships with clients through excellent customer service skills.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Filtered emails based on importance and escalated issues to leadership.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provide feedback on the efficiency of the customer service process
  • Input purchasing orders into the database system
  • Invoice customer projects
  • Review blueprints with specialists to see what was needed.

Project Coordinator

TipTop Restoration
Van Nuys
12.2022 - 04.2023
  • Assisted project managers with gathering equipment, resources and information on upcoming projects
  • Including maintaining schedules, dispatching, and ensuring deadlines on upcoming projects
  • Communicate with different departments and keep everyone on board with any changes to the project plan
  • Updating clients on status of project progress as well as updating insurance adjusters
  • Manage up to 35+ jobs and keep track of any needed testing, paperwork needed to sign and closing out for payment
  • Created invoices to send to clients as well as insurance adjusters, keeping update on payments
  • File legal paperwork needed for payments.Maining trusting relationships with suppliers, clients and colleagues
  • Perform excellent customer service and make great connections with outside vendors and clients
  • Problem solving with a team and making sure the project is running smoothly.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.

Front Desk Receptionist

General Industrial Tool and Supply
Burbank
04.2022 - 10.2022
  • Greet staff, customers and vendors with a bright attitude, and manage and maintain the visitor management system and document accordingly
  • Received moderate volume of incoming calls and redirected them to the appropriate department
  • Print out, check and send out 30+ pieces of mail per week, as well as distributing mail to appropriate departments
  • Performed administrative and clerical tasks such as, data entry and filing, problem solving, and organization
  • Ensured that the reception area was well maintained and full stocked
  • Managed office supply inventory, as well as ordering what was needed in office
  • Prepared and organized any events taking place inside and outside the office
  • Ability to work under time constraints and daily deadlines
  • Assisted in running small office day-to-day work, scanning, photocopying, printing, assembling documents and other general administrative tasks
  • Provided comprehensive follow-up, often going between customer and vendors to resolve issues and, tailoring resolutions to meet customer needs
  • Managed orders making sure everything is correctly packaged, fulfilled and shipped
  • Keep track of what is needed in the warehouse as far as materials, managed pick-ups and overdue orders.

Personal Assistant, File Clerk and Bookkeeper

Castle Realty Insurance
Sylmar
08.2021 - 03.2022
  • Handled all incoming mail, bills, bank statements and invoices and completed in input them in files organized by month
  • Completed basic banking and bookkeeping tasks monitoring expenses, purchases, withdrawals and deposits for other companies and our office
  • Organized meetings, phone calls and appointments with clients including scheduling reminders
  • Organized clients files as well as inputting data into Excel and Microsoft word
  • Provided multifaceted services such as running errands, managing mail, and scheduling appointments
  • Answered incoming and outgoing calls while recording accurate messages
  • Help distribute notices and maintain a clean reception area
  • Performed all financial activities including statements and reports
  • Research and resolve billing and collection disputes
  • Managed financial transactions and record keeping with strict attention and detail
  • Reconciled and balanced accounts, compiled reports for management and generated invoices and monthly statements
  • Communicate with clients to address inquiries and resolve issues.

Education

Data Entry

New Horizons Training Center
Burbank, CA
11-2022

High School Diploma -

Vaughn International Studies Academy
Pacoima
06-2019

Some College (No Degree) -

College Of The Canyons
Santa Clarita, CA

Skills

  • Oral and written communication
  • Social media fluency
  • Creative thinking
  • Microsoft Office (Excel, Word, Outlook, Powerpoint, Access)
  • Data Analyst Entry Level
  • Quickbooks 2017 Accountant Version, 2015, and 2016
  • Quickbooks Online
  • Leadership
  • Great verbal skills
  • Staff training and development
  • Team management
  • Budget Preparation
  • Bank Reconciliation
  • Invoice Preparation
  • Financial Reporting
  • Payroll Processing
  • Expense Tracking
  • Account Monitoring
  • Invoice and payment processing
  • General accounting
  • Account Reconciliation
  • Purchase Order Management

Activities

  • 4 year member/President of a LGBTQ+ organization
  • 2 year member of a Political and Global communication group
  • 2 year member of film club

References

  • Suzzette Martinez, Castle Realty and Insurance, Manager, 818-268-6498, Office@castlemgmtins.com
  • Gisselle Mendoza, General Industrial Tool and Supply, Office Manager, 626-429-3708, 818-504-9333 ext:413
  • Amara Sehgal, TipTop Restoration, Project Coordinator, (818)-585-9174
  • Denisha Leon, TipTop Restoration, Lead Project Coordinator, (818)-416-7531
  • Crystal Lopez, Custom Awnings & Canopies, Office Manager, (818)-935-8828
  • Carmen Masilla, Airdraulics Inc, Service Advisor, (818)-675-1045

Certification

  • New Horizons Training Center - 2022

Languages

Spanish
Limited

Affiliations

-4 year member/President of a LGBTQ+ organization

-2 year member of a Political and Global communication group

Timeline

Administrative Assistant

Airdraulics Inc
06.2024 - 12.2024

Office Administrator

Custom Awnings & Canopies
05.2023 - 05.2024

Project Coordinator

TipTop Restoration
12.2022 - 04.2023

Front Desk Receptionist

General Industrial Tool and Supply
04.2022 - 10.2022

Personal Assistant, File Clerk and Bookkeeper

Castle Realty Insurance
08.2021 - 03.2022

Data Entry

New Horizons Training Center

High School Diploma -

Vaughn International Studies Academy

Some College (No Degree) -

College Of The Canyons

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Citlali Arteaga