CITLALI ESTUDILLO
Santa Ana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Client Service Rep II
Schools First FCU
2020.01 - Current
- Provide excellent Member service over the phone to a variety of School Employees and immediate families
- Assist clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Processed both incoming and outgoing financial transactions, including deposits, withdraws, transfers, online banking and loan payments
- Skilled at educating Members of credit union products and services
- Manage close to 100 incoming calls, and emails per day from Members.
Apparel Associate
JD Sports
2024.02 - 2024.08
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Displayed and organized products in store to help customers locate products easily.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Operated cash register to complete cash, check and credit card transactions.
Client Service Rep II
Bank of America
2019.01 - 2019.12
- Took close to 100 incoming calls per day
- Offered assistance in small business accounts
- Assisted with payments to business credit cards
- Ensured accuracy of all financial information and customer data entered into system.
Assistant Manager
Windsor Fashions
2015.04 - 2018.10
- Experience in monitoring sales, inventory, and customer service
- Proficient in Microsoft Office and POS systems
- Successfully managing a team of 10+ associates
- Ability to handle difficult customer complaints and disputes
- Organized and efficient in coordinating tasks and scheduling.
Education
HIGH SCHOOL DIPLOMA -
Santa Ana High School
Santa Ana, CA06.2013
Skills
- Bilingual English/Spanish
- Relationship building and management
- Exceptional customer service
- Cash handling and management
- POS Operations/Cash Register
- Excellent time management skills
Hobbies and Interests
- Attempting DIY projects
- Watching sports (UFC, Football, Basketball)
- Playing with my Frenchie (Harley)
- Building Legos
- Going out with friends
- Spending time at the beach
Languages
Spanish
Professional Working
Timeline
Apparel Associate
JD Sports
2024.02 - 2024.08
Client Service Rep II
Schools First FCU
2020.01 - Current
Client Service Rep II
Bank of America
2019.01 - 2019.12
Assistant Manager
Windsor Fashions
2015.04 - 2018.10
HIGH SCHOOL DIPLOMA -
Santa Ana High School
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