Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

CITLALI ESTUDILLO

Santa Ana,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Client Service Rep II

Schools First FCU
01.2020 - Current
  • Provide excellent Member service over the phone to a variety of School Employees and immediate families
  • Assist clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
  • Processed both incoming and outgoing financial transactions, including deposits, withdraws, transfers, online banking and loan payments
  • Skilled at educating Members of credit union products and services
  • Manage close to 100 incoming calls, and emails per day from Members.

Apparel Associate

JD Sports
02.2024 - 08.2024
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Displayed and organized products in store to help customers locate products easily.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
  • Operated cash register to complete cash, check and credit card transactions.

Client Service Rep II

Bank of America
01.2019 - 12.2019
  • Took close to 100 incoming calls per day
  • Offered assistance in small business accounts
  • Assisted with payments to business credit cards
  • Ensured accuracy of all financial information and customer data entered into system.

Assistant Manager

Windsor Fashions
04.2015 - 10.2018
  • Experience in monitoring sales, inventory, and customer service
  • Proficient in Microsoft Office and POS systems
  • Successfully managing a team of 10+ associates
  • Ability to handle difficult customer complaints and disputes
  • Organized and efficient in coordinating tasks and scheduling.

Education

HIGH SCHOOL DIPLOMA -

Santa Ana High School
Santa Ana, CA
06.2013

Skills

  • Bilingual English/Spanish
  • Relationship building and management
  • Exceptional customer service
  • Cash handling and management
  • POS Operations/Cash Register
  • Excellent time management skills

Hobbies and Interests

  • Attempting DIY projects
  • Watching sports (UFC, Football, Basketball)
  • Playing with my Frenchie (Harley)
  • Building Legos
  • Going out with friends
  • Spending time at the beach

Languages

Spanish
Professional Working

Timeline

Apparel Associate

JD Sports
02.2024 - 08.2024

Client Service Rep II

Schools First FCU
01.2020 - Current

Client Service Rep II

Bank of America
01.2019 - 12.2019

Assistant Manager

Windsor Fashions
04.2015 - 10.2018

HIGH SCHOOL DIPLOMA -

Santa Ana High School

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CITLALI ESTUDILLO