Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Citlali Williams

Camp Foster

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

6
6
years of professional experience

Work History

Cashier/ Health Coach

GNC - General Nutrition Centres
Yuma, Arizona
02.2023 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Provided customers with valuable insights into the advantages of store products.

Private Nanny

Dunia Goodno
Yuma, Arizona
10.2021 - 08.2022
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Prepared meals according to dietary needs of the family's children.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Monitored behavior of the children to enforce appropriate conduct standards set by parents.
  • Facilitated playdates between siblings or friends in order to foster social interaction among peers.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.

Assistant Store Manager

Christopher & Banks
Elizabethtown, Kentucky
10.2018 - 05.2019
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Shift Leader

Firehouse Subs
Elizabethtown, Kentucky
10.2017 - 10.2018
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Larue County High School
Hodgenville, KY
06-2019

Skills

  • Reliability and Punctuality
  • Patience and Empathy
  • Work Ethic and Integrity
  • Staff Training
  • Cash Management

Languages

Spanish
Professional

References

References available upon request.

Timeline

Cashier/ Health Coach

GNC - General Nutrition Centres
02.2023 - 06.2023

Private Nanny

Dunia Goodno
10.2021 - 08.2022

Assistant Store Manager

Christopher & Banks
10.2018 - 05.2019

Shift Leader

Firehouse Subs
10.2017 - 10.2018

Larue County High School

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