Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Citlali Lorenzo

Fremont,CA

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

RECEPTIONIST

REDWOOD ESCROW SERVICES
CASTRO VALLEY, CA
06.2022 - 04.2023
  • Answer phones -Fax documents -Scan files out -Maintain case folders -Schedule appointments for clients -Interview clients to obtain financial data -Collaborate with third party lenders -Generate payments for escrow openings and closings -Provide clients with resources for assistance for escrow closing -Deescalate difficult client interactions -Decrease any communication barriers with clients, as an example utilize the language line
  • Assist with completion of required forms and enter information into database -Prioritize and organize work depending on deadlines -Compose email correspondence regarding documents needed for clients from outside agencies -Research difficult real estate transactions through databases and reaching out to outside agencies -Collaborate with the Department of Housing -Update case comments for all client interactions

Supervisor

Bath & Body Works
Pleasanton, CA
03.2019 - 06.2022
  • Started off as a regular sales associate -Proactively assisted customers with questions,concerns and item purchases -Handled cash drawers -Assured customers were assisted appropriately on the floor and throughout their shopping experience -Promoted to Keyholder, October of 2019 - Manage sales -Oversaw all associates with maintaining up-to-date product knowledge and information on upcoming product releases
  • Analyzing customer transactions, correcting records and adjusting errors -Oversaw all incoming and outgoing shipments -Processed payroll and bank deposits -Promoted to Supervisor in September of 2020 - Mapped out floorsets -Hired and trained new associates

Education

Phlebotomy Certification

CalRegional
Fremont, CA
07-2024

High School Diploma -

Hayward High School
Hayward, CA
06.2018

Skills

  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Meticulous and Organized
  • Customer Service
  • Visitor and Customer Relations
  • Verbal and Written Communication
  • Data Entry and Database Software
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Courteous and Professional
  • Attention to Detail
  • Customer Service-Oriented
  • Positive Attitude and Energetic
  • Reliable and Punctual

Languages

Spanish
Native/ Bilingual

Timeline

RECEPTIONIST

REDWOOD ESCROW SERVICES
06.2022 - 04.2023

Supervisor

Bath & Body Works
03.2019 - 06.2022

Phlebotomy Certification

CalRegional

High School Diploma -

Hayward High School
Citlali Lorenzo