Citlali Marci Zambrano
Chicago,IL
Summary
Dedicated individual with a strong work ethic and commitment to excellence in professional, academic, and athletic pursuits. Proven ability to motivate teams and inspire individuals to achieve their highest potential, particularly as a collegiate athlete. Demonstrated success in motivating teams and individuals to reach their full potential, leveraging strong interpersonal skills and a passion for collaboration. Proven track record in customer service, enhancing client satisfaction through effective communication and engagement. Career aspirations include further development of leadership capabilities in dynamic environments.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora USA
Chicago, IL
11.2024 - Current
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed expertise and connections to offer guests a best-in-class experience with skincare, makeup, hair, and fragrance.
- Attended product training sessions to stay updated on new products and trends in the industry.
Graduate Assistant
Chicago State University
Chicago, IL
11.2024 - Current
- Provided mentorship to athletes, fostering a positive and supportive team environment.
- Provided feedback to athletes during and after performances to encourage continuous improvement.
- Oversaw the team's social media account.
College Representative
Santa Barbara City College
Santa Barbara, CA
08.2019 - 12.2022
- Responded to inquiries and issues from potential applicants and students via email or phone in a timely manner.
- Guided prospective students, parents, teachers, and community organizations through campus tours.
- Provided information on college-specific resources via in-person, email, and phone interactions.
- Engaged in campus events by collaborating with potential students, visitors, staff and community leaders.
Education
MBA - Business Administration And Management
Chicago State University
Chicago, IL05-2026
Bachelor of Science - Business Administration, Marketing Opt
Chicago State University
Chicago, IL05-2024
Associate of Science - Business Administration
Santa Barbara City College
Santa Barbara, CA12-2022
Skills
- Social media promotion
- Motivational techniques
- Customer service skills
- Interpersonal and written communication
- Positive and professional
- Phone etiquette
- Community outreach
- Marketing
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Beauty Advisor
Sephora USA
11.2024 - Current
Graduate Assistant
Chicago State University
11.2024 - Current
College Representative
Santa Barbara City College
08.2019 - 12.2022
MBA - Business Administration And Management
Chicago State University
Bachelor of Science - Business Administration, Marketing Opt
Chicago State University
Associate of Science - Business Administration
Santa Barbara City College
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