Citlali Palacios
1101 Miami Ave
Summary
Dedicated Care Assistant with experience at CMH Hospital, skilled in compassionate care and obtaining vitals. Proven ability to enhance patient comfort and safety while assisting with mobility and daily living activities. Recognized for delivering exceptional customer support and fostering a positive environment for patients and families alike.
Overview
6
6
years of professional experience
Work History
Care Assistant
CMH Hospital
06.2021 - Current
- Obtain, record and report vitals (BP, HR, RR, temp, SpO₂, pain scores) and promptly communicate changes to nursing staff.
- Deliver direct patient care to infants, children, and adolescents, including bathing, feeding, toileting, repositioning, and mobility support.
- Assisting patients with day to day living such as brushing teeth, getting dressed, ordering meals, helping with feeds, ADL’s etc. (while also assisting PT, OT and Speech for therapies when needed)
- Monitor patient condition, respond to call lights, and ensure a clean, safe, and comfortable environment.
- Assisting nurses with dressing changes, procedures, specimen procedures, sending labs
- Assisting transferring patients to different units, taking patients to ultrasounds, x rays, IR etc
- Checking orders when to perform a bladder scan on a patient or PVR
- Obtain and document blood glucose checks
- Breaking down discharges while also setting up rooms for new patients being admitted.
Cashier/ Customer Service
Hyvee
03.2020 - 06.2021
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted with customer service work such as phone calls, money orders, western union transactions, returns, shipping out mail, lottery etc.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Provided friendly, efficient customer service by assisting shoppers, answering questions, resolving concerns, and ensuring a positive in-store experience.
- Assisted customers with locating products, answering inquiries, and providing recommendations to improve their shopping experience.
- Processed returns, exchanges, and customer complaints with professionalism and problem-solving skills.
- Operated registers, handled transactions accurately, and ensured a smooth checkout process.
Education
High School Diploma -
Jc Harmon
Kansas City, KS05.2020
Skills
- Compassionate care
- Mobility assistance
- Customer support
- Obtaining vitals
Timeline
Care Assistant
CMH Hospital
06.2021 - Current
Cashier/ Customer Service
Hyvee
03.2020 - 06.2021
High School Diploma -
Jc Harmon