Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Citlali Ramirez

Seattle,WA

Summary

Achieved significant sales growth at Nordstrom by mastering customer engagement and relationship building, demonstrating exceptional customer care and sales process expertise. Skilled in identifying client needs and providing personalized solutions, I consistently enhanced customer loyalty and expanded the customer base, showcasing a blend of hard and soft skills pivotal for driving business success.

Overview

3
3
years of professional experience

Work History

Salesperson

Nordstrom
04.2024 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Bra certified to be able to tell Women their bra size
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Front of the House Team Member

Chick-fil-A
02.2023 - 07.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.

Salesperson

Nordstrom
03.2022 - 11.2022
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Worked to build relationships with customers and built potential for additional sales.
  • Bra certified to be able to effectively tell women their bra size
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.

Gift Wrapper

Nordstrom
11.2021 - 01.2022
  • Leveraged strong communication skills to understand each client''s unique vision for their wrapped gifts fully.
  • Pleasantly greeted customers and offered to personally wrap packages.
  • Assisted clients with personalized product selections, increasing upsell opportunities through expert recommendations.
  • Demonstrated attention to detail in selecting appropriate materials based on product type and packaging requirements.

Education

No Degree - Psychology

Washington State University
Pullman, WA

No Degree - Medical Radiologic Technology

Bellevue College
Bellevue, WA

High School Diploma -

Meadowdale Highschool
Lynnwood, WA
06.2023

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement
  • Sales process
  • Product description

Languages

Spanish
Professional Working

Timeline

Salesperson

Nordstrom
04.2024 - Current

Front of the House Team Member

Chick-fil-A
02.2023 - 07.2023

Salesperson

Nordstrom
03.2022 - 11.2022

Gift Wrapper

Nordstrom
11.2021 - 01.2022

No Degree - Psychology

Washington State University

No Degree - Medical Radiologic Technology

Bellevue College

High School Diploma -

Meadowdale Highschool

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Citlali Ramirez