Citlali Teran

Responsible for the overall operation of the bakery cafe

• Ensuring high standards of food quality, customer service and team performance
• Managing daily operations, driving sales growth, maintaining profitability and a positive work environment
• Implement company policies and procedures to enhance customer satisfaction and operational efficiency

Team management

• Recruit, hire, train and develop team member's
• Conduct performance evaluations and provide coaching to ensure employee engagement and development

Health and safety compliance

• Conduct regular training and inspections to maintain a safe working environment
• Ensure compliance with health and safety regulations, standards and company policies

Financial Management

• Manage the cafe's financial performance including budgeting, forecasting, P&L management
• Monitor and control costs, labor, food, operational expenses to maintain profitability

Sales and marketing

• Analyze sales reports and market trends to identify opportunities for business improvement

Drive sales growth through marketing strategies, and customer relationships

Customer experience

• Ensure exceptional customer service by maintaining a welcoming environment and addressing customer concerns immediately
• Promote Panera's culture of quality and customer satisfaction
• If we made a mistake, making sure we make things right for our guest

Inventory and supple management

• Conduct regular inventory audits to minimize waste and optimize stock levels
• Oversee inventory management, including ordering, receiving and stocking of food and supplies