Citlali Torres
Washington
Overview
3
3
years of professional experience
Work History
Support Planner
Beatrice loving Heart
Bowie
06.2025 - Current
- Collaborated with adults and children with disabilities to create person-centered support plans that enhance independence.
- Conducted assessments to determine social and health-related needs, developing comprehensive Plans of Service (POS).
- Established and maintained task schedules in compliance with Maryland Department of Health (MDH) regulations.
- Coordinated with case managers, nurses, and service providers to ensure seamless service delivery.
- Educated clients and families on available resources and services for improved access.
- Advocated for client rights while ensuring thorough documentation and adherence to MDH standards.
Coordinator
M&A property services
HANOVER
06.2022 - Current
- Scheduled and conducted property showings for prospective tenants.
- Pre-screened applicants, verified eligibility, and reviewed background checks.
- Worked with Section 8 clients, ensuring documentation and compliance with program requirements.
- Maintained communication between tenants and landlords to address maintenance issues.
- Coordinated repairs with contractors and ensured timely updates to tenants.
- Tracked and organized business expenses for accurate financial records.
- Thrived in a fast-paced, high-pressure environment while managing multiple priorities and deadlines.
Program Coordinator
Center for Social Change
Elkridge
04.2025 - 06.2025
- Managed four foster homes in Baltimore County for children with disabilities within a nonprofit framework.
- Performed regular home visits to gather medical documents, schedules, and financial receipts.
- Administered medications and assessed maintenance requirements during property walkthroughs.
- Compiled and distributed weekly packets that included grocery lists and updated documentation.
- Facilitated appointment readiness and compliance by directing tasks to staff members.
- Collaborated with DSS workers, case managers, and attorneys for necessary documentation exchanges.
- Served as liaison between staff and program director to improve overall communication and processes.
Caregiver
Sunrise of Annapolis
Annapolis
10.2022 - 01.2025
- Provided direct care to elderly residents (ages 60–90+) with Alzheimer’s and dementia.
- Assisted with daily living activities, including bathing, hygiene, dressing, and meals.
- Performed wellness checks every two hours, and ensured a safe, clean environment.
- Developed and led daily activities: arts and crafts, exercise, baking, and sensory stimulation programs.
- Organized outings and community events, supporting residents in public and social settings.
- Created monthly activity calendars and provided one-on-one emotional support.
- Addressed behavioral issues such as aggression, anxiety, and depression with compassion and consistency.
Education
Bachelor of Arts - Psychology And Sociology
University of Maryland Baltimore County
Baltimore, MD05-2025
Master of Arts - Industrial And Organizational Psychology
The Chicago School of Professional Psychology
Los Angeles, CASkills
Caregiving, case management, housing compliance, team coordination, communication, activity planning, behavioral support, scheduling, client advocacy, administrative organization
Timeline
Support Planner
Beatrice loving Heart
06.2025 - Current
Program Coordinator
Center for Social Change
04.2025 - 06.2025
Caregiver
Sunrise of Annapolis
10.2022 - 01.2025
Coordinator
M&A property services
06.2022 - Current
Bachelor of Arts - Psychology And Sociology
University of Maryland Baltimore County
Master of Arts - Industrial And Organizational Psychology
The Chicago School of Professional Psychology