Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Citlali Zavala

Junction City

Summary

Medical Assistant with almost 4 years of experience performing administrative and clinical tasks in various healthcare environments. Looking to apply my knowledge and understanding in managed healthcare to help fulfill any medical assistant needs. My experience as a medical assistant will allow me to immediately contribute toward the welfare of your facility and its patients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Sunrise Pediatrics
03.2024 - 10.2024
  • Paper chart based clinic, includes tasks like filing, retrieving, and ensuring the accuracy and completeness of paper medical records
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Organized and counted office copays and balances, determined incentives and thoroughly filled deposit slips
  • Trained and went through the onboarding process with new employees

Certified Medical Assistant

Estep Family Medicine/Optum Primary Care
07.2021 - 02.2024


  • Implemented care and efficiency improvements to support and enhance office operations.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Prepared and administered medications to alleviate patient symptoms.

Food Service Manager

Danielle Campbell
03.2017 - 01.2021
  • Monitor compliance with health and fire regulations regarding food preparations and serving, and building maintenance in lodging and dining facilities
  • Controlled labor hours and inventory costs through hands-on management and proactive changes
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each about three times a day
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Boosted profitability by analyzing sales data to identify popular menu items and adjust offerings accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Aquatics Assistant Manager

Jon Miner
05.2016 - 08.2020
  • Conduct and analyze water tests and readings
  • Coordinate and prepare clean up and maintenance of the aquatic facility in weather situations
  • Initiate cleaning and daily maintenance of pool and surrounding areas
  • Responsible for operations relating to the utilization and use of aquatic facilities to promote safety, convenience, and enjoyment of the patrons
  • Knowledge of operation and maintenance of pool equipment.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Medical Assisting - Associate of Applied Science -

Ivy Tech Community College
Lafayette, IN
01.2021

Medical Assisting - Technical Certificate -

Ivy Tech Community College
Lafayette, IN
01.2021

Skills

  • Knowledge of ICD-10-CM and HIPPA & OSHA regulations
  • Strong communication skills
  • Detail-oriented
  • Committed to accuracy
  • Capable of prioritizing and problem-solving
  • Multi-Task Management
  • Proficient with EMR software
  • Interpersonal skills
  • Specimens collection and processing
  • Medical terminology
  • Triage assessment
  • Basic life support

Certification

  • CPR and AED certified (NationalCPRFoundation), 2024
  • CMA (Ivy Tech) - Certified Medical Assistant, 2021
  • Medical Office Administration (Ivy Tech), 2020
  • TB Certification (American Lung Association), 2021-2024

Timeline

Certified Medical Assistant

Sunrise Pediatrics
03.2024 - 10.2024

Certified Medical Assistant

Estep Family Medicine/Optum Primary Care
07.2021 - 02.2024

Food Service Manager

Danielle Campbell
03.2017 - 01.2021

Aquatics Assistant Manager

Jon Miner
05.2016 - 08.2020

Medical Assisting - Technical Certificate -

Ivy Tech Community College

Medical Assisting - Associate of Applied Science -

Ivy Tech Community College

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Citlali Zavala